Candidatei-me online. O processo levou 3 semanas. Fui entrevistado pela Booking.com (Cambridge, East of England, England) em mar. de 2019
Entrevista
Online test, Phone interview and Assessment day.
I was invited in Cambridge office for an assessment. The recruiter was the most unprofessional person I never met in my life.
The first step is the English test and a second language, in ma case Italian. We were about 12 people. In the office where missing computers so I had to wait others to finish. It was very distracting and I did not have the same time like others candidates. The recruiter did not know who was doing what and asking questions to understand what was going on and who finished the test. Result I did not pass the English test because I was rush to finish it. While other people that started first took all their time. Remember people do not go away from companies but from bad management. Now I do understand why they do this big campaign to recruit people.
Perguntas de entrevista [1]
Pergunta 1
Give me an example when you gave a great customer service.
Fiz uma entrevista na empresa Booking.com (Manchester, Inglaterra).
Entrevista
The process was lengthy and competitive. They ensure that you know what you are going into by sharing experiences. A great way to interview and set up potential employees for the future.
Candidatei-me online. Fiz uma entrevista na empresa Booking.com (Tourcoing).
Entrevista
First contact
Interview with HR, background and motivation
Interview with Customer service manager
Language test, comprehension and spelling
Situational test where you are asked to simulate a call with an upset customer.
Perguntas de entrevista [1]
Pergunta 1
What would you do in case of an upset customer on the phone
The selection process started with an assessment which is supposed to give a chance to show your practical skills in this particular role. The idea is great but the assessment itself was confusing, there was not enough time to answer all the questions properly and many questions were not even that relevant to the role.
If you manage to pass, you move to the interview stage which is the interview with a recruiter. I had a pretty relaxed interview with a lovely recruiter who said I left a positive impression and she will present my candidature to the next stage (which is an interview with the manager). However, at the end of the same day I received a message that they will not be moving forward with my application with no further feedback. A couple of weeks later I saw the role being reposted again.
Perguntas de entrevista [1]
Pergunta 1
Mostly just asking about my career path and how my past experiences could be relevant to this role.