Candidatei-me online. O processo levou 2 semanas. Fui entrevistado pela Capital One (Rolling Meadows, IL) em set. de 2016
Entrevista
I applied online; a few days later, I received an email with an invitation to take a HireVue Interview (video/one way interview). Pretty basic, behavioral questions that took about 45 minutes to complete. A few days later, I received a phone call from a recruiter who told me more about the role, and then scheduled me to come in for a face to face interview. Face to face interview lasted only 10-15 minutes. The manager literally only asked me 4 behavioral questions and then told me that a recruiter would call me... it made me think they weren't interested in me, but three days later, a recruiter called me and offered me the position.
Recruiter has been very thorough and helpful throughout. Right now, I'm going through the hiring process of background checks, fingerprints, etc.
Perguntas de entrevista [1]
Pergunta 1
Name a time you dealt with a difficult customer, what did you do to resolve the issue and what was the result.
Name a time you went above and beyond for a customer.
Candidatei-me online. O processo levou 3 semanas. Fui entrevistado pela Capital One (Chesapeake, VA) em dez. de 2018
Entrevista
I applied online. Received a invitation to complete a one way video interview where they ask a few questions. Give you time to prepare your response and then record your answer. The recruiter liked what he heard and invited me for a face to face interview on site. There were two parts to the interview. One part was in the STAR format and the other was a job fit interview. My interviewers made me feel very welcome and comfortable. Took a while to get a response due to the holiday season.
Candidatei-me online. O processo levou 5 dias. Fui entrevistado pela Capital One (Richmond, VA) em out. de 2018
Entrevista
Fill out app /assessment online, if chosen recruiter will call you, pick interview day and time. Interview was one on one and asked 4 questions- use STAR method to answer
Perguntas de entrevista [1]
Pergunta 1
Name Ways you multi task, name a time you had a problem with a customer, name a time you had to deliver bad news to customer/ coworker, name a difficult situation a customer gave you
Candidatei-me por indicação de um funcionário. O processo levou 4 semanas. Fui entrevistado pela Capital One (Glen Allen, VA) em jun. de 2018
Entrevista
The process was very different from what I was used to, but nonetheless very helpful. I first applied about a month ago and then received an email within a week stating they’d like to move forward with my application and sent me a link for an assessment. The assessment is pretty much just a call center simulation and you’re answering fake customer calls where they test you to see what type of things you’d say to the customer and how diligent you are with accessing multiple softwares at the same time. This is timed. Then after about a week I received another email to do a video interview where there were about 5 or 6 behavioral/situational questions they ask. You have 3 minutes to prepare your answer and then 3 minutes to record your answer. After about 3 or 4 days I received a phone call from my recruiter to discuss the position and it’s pay. We then set up an in person interview for 2 days later. The interview was very straightforward and it was star formatted questions. My interviewer was very polite and friendly she made me feel as if I was already apart of the team. We had small talk in between questions, and before and after the interview started, which made me very comfortable and welcomed. Just go into the entire experience with an open mind and always be yourself. The people at Capital One want you to be successful within the role you’re applying for so they give you as much advice as possible and prepare you greatly for the interview. That goes to show the amazing culture of Capitals One.
Perguntas de entrevista [2]
Pergunta 1
Tell me of a time where a customer did not adhere to store policy and what did you do? How did the guest respond?