I applied online. I was immediately taken to an assessment questionnaire. I then had to do some virtual role playing with phone calls. It was a bit intense only because you are timed. I have call center and customer service experience and yet I found the calls challenging which was a good thing. I only saw after completing the assessment that I was in something called " Testing" phase. It was unclear to me what this meant. I sent a general email out stating that I submitted my application and wanted to know who would be contacting me. I received a email a couple of days later from a recruiter who said I would be contacted by another recruiter shortly. I was called on a Wednesday to set up a phone Interview. The phone interview was really good for me. I like to talk and that's what I did. It was a very friendly recruiter but she knew her job. She made me very comfortable. The call lasted about 45 mins (If that) . I was informed that I would be moving to the next phase for the Face-to-Face interview the very next day. I arrived about 20 mins early. (They want you there about 15 mins earlier than appointment) My interview went very well in the beginning. It was a two way conversation. I was asked to talk about myself and then we went into the my formal part of the interview. More so past experiences. For example, " What did you do", How did you handle a situation with an irrate customer and what were the results based on your actions". Overall it was a great experience. My interview was on a Friday. I was told I would be contacted in about three days. I am still waiting to hear something. I am hopeful that I would get the offer.

I applied online and was sent an assessment. A week later I was invited to do a one way video interview where you play a video that asks a question and then you record your answer. Mostly behavioral and situational customer service questions. About 2 weeks later I received an email from the recruiter with some details about the job and asking to set up a quick phone interview with her. I was excited to hear back and set up the phone interview ASAP. She called about 45 mins after the time I had scheduled and it kinda went downhill from there. The later time than expected wasn't a big deal but her voice was so muffled over the phone I could barely understand/hear what she was saying. I don't know if something was wrong with her phone or what. There was some noise in the background too. I had to keep asking her to repeat herself. It seemed very rushed and she hung up before I could even finish thanking her and saying goodbye. I felt pretty good about the process until I spoke to the recruiter. She called the next day and informed me that I didn't get the job and this time, I could actually hear her and make out what she was saying. Ha! Oh well.