I was called for a few questions about my application and was busy... Asked for a call back and did not receive one. Called her the next day, asked a few general questions about availability and if I'm okay with the pay... Asked to schedule a phone and in person interview. Did the phone interview the next day, at the end he said it was a "go" from him and wished me luck at my on site interview later. Met up that afternoon with a woman who interviewed me for about 15-20 minutes.. Questions like "give me an example of a time you handled an unexpected upset customer".. And they want specifics. Another man came over a few minutes later and asked me generally the same things. Thanked me and walked out. Called the next day and offered me the position.