I was hired for this position within the company. I went from teller to LTOS. The interview process would be the same for an outside candidate as well. I interviewed with the manager I would be working with. Basic questions about the job including when an override would be appropriate. Also an example when you would make an exception regarding branch policies. Examples of where you have caught fraud or examples of how to spot fraud. For this position you typically have been a teller for a few years so they understand you know the basics of running teller transactions. They are more interested in if you know about the auditing process and other operational tasks you would be doing. (international wire transfers and releasing of transfers, account opening process, and internal controls)

I was first contacted by a recruiter by phone to schedule an in person interview for the following week, I applied for the position a week before. I asked for the first slot, and when the time came for the interview, it went smoothly. I met with the branch manager and the interview took about 30 min. They had told me that their previous lead teller left after a longtime which is a good sign because it shows that there is some stability within that particular branch and that teamwork is actually valued, the manager seemed hurt that they had to let their previous teller go, which was kinda thoughtful to me. After my in person interview, I had received an email asking me to do a HireVue online video for the recruiter to see me on camera, and ask some online questions. Example" describe a time when you had to improve a customers situation..." stuff like that. Then I had to wait til the end of the month to see if I was selected for the position, and I was. I accepted the offer and I am very excited to begin my career here. Note: There was an assessment, an online interview, AFTER the face to face interview, and finally an offer. Overall it took a month to complete.