When you apply online, you have to take an assessment. If you pass, you get a phone call interview with an HR person. The lady I talked to was nice and very excited, it was easy to talk to her. I was told that I would receive a call from a manager within 72 hours, and I believe I received it later that day. I then scheduled an in person interview with the Branch Manager. I was asked a lot of questions I haven't been asked before in interviews, one being to describe my personal development outside of work. I was asked to bring "proof of performance" which wasn't really discussed in the interview, they just asked about my current goals. The questions can be devious, you have to use every question to sell yourself, not just provide an answer. After the BM interview I was told he would interview 1 other prospect then let me know the next step. I received a call the day after telling me that I can proceed to interview with the Regional Manager. What a cool guy! He was very casual and actually talked a lot about the role and Citizens as a whole. I believed he talked more than I did. I answered a few questions then was asked if I had any. I received a call 2 hours after the interview with the job offer at the salary I requested in the phone interview with HR.