Phone call 30 minutes long basic questions, just be super friendly and positive! Especially for customers service roles to meet certain goals it you don’t get the job. They will give you details about the job ask you it your okay with it, by the end you should know is you got the job

We began by discussing my resume. I explained my past roles, highlighting the experiences most relevant to this job. I tried to connect my skills to what I knew the company was looking for. When they asked about challenges I had faced, I used specific examples to show how I problem-solved, worked with a team, and learned from mistakes.