Very brief interview involved listening to recorded calls and then giving interviewer responses on how you thought they were handled. Also questions about ability to navigate through computer programs. Post-hire it was clear they discriminate against older employees & assume if you're over 35 you're an idiot. Although once they listen to enough of your calls and realize you're more articulate and computer-savvy than they are, they'll steal your phrasing and never give you credit. Revolving-door environment, unacceptable response to Covid-19 allowing supervisors to work from home and forcing CSRs to use sick time/vacation time if they felt work environment was unsafe. Substandard phone system and laughable IT; subcontracting for a state agency making big $$$s with smallest investment possible. Yuck.