I received two interview invites via email, which I responded to both instantly. I even responded in minutes to the first invite. I thought the email address seemed unattended as I never received a reply and therefore I reached out to the customer services via its website to inquire about the situation. A customer services representative got back to me that they had forwarded my question to the HR team. A week later, I received a straight up rejection email. I was confused about the process as I never received any responses to my inquiry and an explanation to why no one responded to my reply that I agreed to be interviewed. I reached to the customer service again as the email address still looked unattended. The HR team replied back to me regarding my inquiry using the customer service contact us function. The reply was "there were applicants in the pipeline going through various stages of the interview and we had a surprise direct fit for the role." It still doesn't explain why I never got a response when I instantly replied back to the interview invites. It's highly unprofessional and lack of transparency. It makes me feel that they don't respect applicants and their time. The doubts about this company remains high through my experience as a candidate.