The interview process is very friendly. I was referred by a current employee and received an invitation for an initial phone screening shortly after applying. Linda was fantastic to work with and was very supportive and transparent throughout the whole process. I then spoke with the hiring manager Kira a week later, and was invited in to present in January (the time between next step conversations was only prolonged due to the holidays). I presented a high-level kick off call to the hiring manager and a team lead, then met with them both afterwards and two of the CSM teammates as well. While I was not offered the position, my experience was very pleasant. Everyone in the office is very polite and interested to hear about your story and why you'd be a good fit for GD. I will continue to keep them on my radar as this product sells itself and I love transparency.

I applied for this role and completed two interviews with the hiring manager after being contacted by Lincoln, the recruitment agency. I was asked to prepare detailed topics and a full presentation, investing significant time and effort. After the final interview, there was complete silence for four weeks. My follow-up email to the hiring manager was ignored, and only after further chasing the agency did I receive a short email stating they had decided to hire internally. No phone call, no proper feedback — just an impersonal, dismissive message. This experience was not only unprofessional but completely at odds with the values Glassdoor promotes, such as authenticity, transparency, and respect for candidates. If you value your time and expect a professional, respectful process, I would advise proceeding with caution