Candidatei-me online. Fui entrevistado pela HSBC (Swansea, País de Gales) em abr. de 2015
Entrevista
Standard interview set on STAR example competencies. The usual you would expect walking into any customer service role. About 6 questions were asked and then some loose questioning about your CV and interests
Perguntas de entrevista [1]
Pergunta 1
Provide an example of a time when you've deliver great customer service
Candidatei-me por indicação de um funcionário. O processo levou 2 semanas. Fui entrevistado pela HSBC (Edimburgo, Escócia) em mar. de 2021
Entrevista
This was a pretty standard competency based interview with HR staff. I was asked to give examples of dealing with difficult customers, my experience etc. It was of average difficulty and resulted in a job offer at the end of the process.
Perguntas de entrevista [1]
Pergunta 1
Tell me about a time you successfully managed a dispute with a difficult customer.
Candidatei-me online. O processo levou 2 dias. Fui entrevistado pela HSBC em fev. de 2017
Entrevista
Firstly, there is a telephone interview and when successful there is a face to face interview then they go into another room and do a mock customer call to see how you react in certain situations and if you can upsell.
Candidatei-me online. O processo levou 2 meses. Fui entrevistado pela HSBC (Swansea, País de Gales) em jul. de 2015
Entrevista
Formal, polite and quite effortless. Having filled out an online application I was quite quickly updated on the progress of the application online and was able to attend a one on one interview in their Swansea base where I was greated by friendly staff, a team leader and a staff trainer, both of whom were friendly, polite, and overall performed the interview well.
Perguntas de entrevista [1]
Pergunta 1
How would I deal with an upset or intentionally awkward customer
