I was contacted for a phone screening with a recruiter soon after applying online. After passing that phase, I was given a list of questions to answer that required some research on the company's site. The next step would have been an in-person interview but I was not selected.

The interview process at IXL Learning for the Associate Technical Support Analyst position was completely positive. I e-mailed my application on October 27th. I received a response shortly thereafter from a person I took to be a very professional coordinator. We had my first phone interview scheduled within the first week of November. The questions were standard interview questions, but the Technical Support Director who interviewed me was exceptionally up-beat and positive. She also responded accurately and concisely to any questions I had. Within a few days, I heard back from the application process coordinator who let me know they would like me to complete a written application exercise. The exercise consisted of responding to hypothetical, though frequently asked, customer e-mailed questions for the Technical Support department. They gave me from Friday, November 9th until Tuesday, November 13th to complete the exercise. I wanted to make sure I answered these questions quickly but accurately and thoroughly, so I spent a whole Saturday responding and formatting the document. I cleaned it up, edited it, and e-mailed it on Sunday. After a few back and forth e-mails with the application process coordinator, she let me know the company wanted me to come in for an on-site interview. They were helpfully concerned about the logistics of how I would pull off such a feat, considering I lived near Boston, Massachusetts and IXL Learning is located in San Mateo, California. They even offered to set up an interview through one of the online video conferencing services. I let them know I have friends on the West coast and that I would absolutely be available to interview there. When I arrived for the interview, the application process coordinator met me in the lobby of the building where the company's suite is located. She escorted me to the conference room where the interview would take place. The on-site interview process took about three hours. I interviewed first with three Technical Support Specialists, then with the Technical Support Director. All of these people were positive and helpful, knowledgeable about the company, and interested in my academic and professional experiences. The next series of conversations we had were over the phone and though GoToMeeting. I had the opportunity to ask and answer additional questions, as well as to get to know the Tech Support team a little better. I finally spoke with a Vice President about myself, about the company and about the directions in which the company is growing. During these conversations with the Technical Support Director and the Vice President, we also discussed salary requirements and the great benefits IXL Learning offers. I heard back from the Technical Support Director within a few days after that and she offered me the job! The whole process took from October 27th until December 12th. I found the interview, negotiation and hiring process exceptionally efficient and thorough. Before even beginning work, I feel like I have a solid knowledge of the company and I feel confident that the Technical Support team is a group of dedicated people I can really get along with.