I was recruited for this position by a contract staffing firm. The interview was with two supervisors and the helpdesk's trainer on a conference call. While I didn't go into the office for an in-person interview I had a good perception of the team when I spoke with them over the phone. They were pleasant, to the point and were very eager to find and bring on job candidates quickly. I was hired solely on the phone interview.

Interviews are all done over the phone. This is a telephone-based tech support job and they want to hear how you actually sound, as if they are the user calling for help. You will be asked basic Windows technical questions, basic application questions (ie. Office apps) and VPN connectivity questions.