I applied online through the company's website with my CV and cover letter. I was contacted the next day by the company and I was invited to a telephone screening interview, with Matthew, where I was asked basic screening questions, what I knew about the company and competency questions around customer service, flexibility and leadership. I then sat a video interview with the senior and local operations managers, Scott and Stuart. I was asked what I knew about the graduate programme, the company and innovations in Rentokil. I also learnt more about the role and the work involved. I then observed a technician at work for a morning. I did not have a vehicle so the technician arranged his site visits close together so that I could walk to each site. I was supplied with basic PPE and social distancing measures were taken. Mick, the technician, answered all my questions and gave demonstrations. In the afternoon, I had a face-to-face interview with the senior and area operations manager, Scott and Andy. I was asked again about my knowledge of the company, the graduate programme, the morning with the technician and other questions on relocating, future prospects and previous work.