Applied online, received a call form Head of the House a few days later, asked me why I wanted to work ay the Ritz-Carlton. After answering this 1 question, told me to come in for an interview the next day. Interviewed by head of the house, and 2 other managers at same time. Received an email 3 days later that they were pursuing another candidate.

The Interview process went smoothly. We sat down and discussed about the job. The questions revolved around my previous customer service experience, how I handled difficult situations, and my understanding of luxury service.