I was contacted by phone by HR Rep from home office in Virginia. I was asked if was I still interested in the Help Desk Analyst position, and how much I was looking for in salary. After I answered, I was told that the job paid in the high 40's per year, and it was a permanent postion with full health benefits after 1st day of month following start date. I was told that I was selected from over 200 applicants for an interview because of my Security clearance and 6 years of government IT support as a contractor. I was told that the job required a Secret government clearance to start work, and TSA Investigation (which could take 2-6 months) could be pending and done after I started. I was asked if my Security clearance was still active, and if there had been any changes in my life that might affect getting clearance again. I was asked if I could interview at 3:30pm the following week on a Thursday or Friday. I was sent a confirmation email for the interview and a web link to an on-line application. The application was very lengthy, required extensive job history and personal information, and authorization for background check. At the face to face interview, I met with the Hiring Manager from the home office, at the call center in Richardson TX where the job was located. I was told a little about the job: that is was 8-5pm, M-F phone IT support of TSA government workers, working ticketst opened by call center agents. It be mostly helping laptop users with mobile connectivity, software, and hardware problems. Occasional opportunities to earn overtime pay would be available. Hardware problems often solved by having user ship equipment in to call center for repair. I was asked to tell a little about myself, my IT background, and what I had been doing in my previous positions. I was asked to give an example of when I was faced with a difficult IT problem, and what I did to solve it. I was asked about my experience with providing phone support, how I felt about helping users by phone, and how I would deal with difficult situations when I did not have an immediate solution. I was asked if had experience with Windows 7. I was asked if I had any questions. I saw other analysts in cubicles on phone calls, and asked if that was where I would work. I was told that was correct. The office space was a clean, modern facility. I was told that I was qualifed for the job, and a hiring decision would be made early next week. I received a call middle of next week from same HR Rep who first contacted me. I was told that although I was a top candidate, another was chosen. I was asked if I was interested in applying for a Call Center Agent position ( pay in high 30's) that the Hiring Manager had recommended me for.