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      Slack

      Parte da empresa Salesforce

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      Buscas relacionadas: Avaliações da empresa Slack | Vagas da empresa Slack | Salários da empresa Slack | Benefícios da empresa Slack
      Entrevistas da empresa SlackEntrevistas do cargo de Customer Experience Agent da empresa SlackEntrevista da empresa Slack


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      Entrevista para Customer Experience Agent

      3 de ago. de 2021
      Candidato(a) sigiloso(a) à entrevista
      Dublin, Dublin

      Outras avaliações de entrevista de vagas de Customer Experience Agent da empresa Slack

      Entrevista para Customer Experience Agent

      27 de out. de 2022
      Funcionário(a) sigiloso(a)
      Vancouver, BC
      Oferta aceita
      Nenhuma oferta
      Experiência positiva
      Entrevista difícil

      Candidatura

      Candidatei-me online. O processo levou 1 semana. Fui entrevistado pela Slack (Dublin, Dublin) em jul. de 2021

      Entrevista

      After I applied I received an email from the recruiter asking to complete written assessment. Customer- oriented questions (4); asked to provide details based on my experience. Next stage, after they reviewed the answers, they scheduled a video interview. The interviewer was based in the US - competency based questions 'Give me an example'; 'tell me about a time when you...'. Looking for STAR model when answering. After this stage there were supposed to be 2 more stages: another video interview and written assessment. However, I got rejected after the 1st video interview. I received a general no-reply email saying that I was not successful at this time. Overall pleasant, professional, very detail-oriented interview. They want you to be a 'culture fit' more than anything.

      Perguntas de entrevista [8]

      Pergunta 1

      Tell me about a time you provided a truly remarkable customer experience
      Responder à pergunta

      Pergunta 2

      Customer service experiences - what makes you a good fit
      Responder à pergunta

      Pergunta 3

      Why did you apply to Slack
      Responder à pergunta

      Pergunta 4

      What are the 3 key attributes when providing customer service
      Responder à pergunta

      Pergunta 5

      Tell me about a time you collaborated with other teams to help the customer achieve success
      Responder à pergunta

      Pergunta 6

      Can you give me an example of a situation when you asked the customer to follow a policy and it led to disappointment
      Responder à pergunta

      Pergunta 7

      What is your availability for the role?
      Responder à pergunta

      Pergunta 8

      walk me briefly through your CV
      Responder à pergunta
      13
      Experiência positiva
      Entrevista difícil

      Candidatura

      Candidatei-me online. O processo levou 4 semanas. Fui entrevistado pela Slack (Vancouver, BC) em ago. de 2022

      Entrevista

      The interview process was lengthy but very thorough. Everyone was very engaging and made it feel at ease. 1. Written Assignment (pre screening) - 5 situation/behavioral questions 2. Screening call with the Recruiter - Basic personal questions/requirements 3. 2nd call with the Recruiter - More detailed questions about the position/ what I am looking for in a job/company 4. Zoom meeting with the Manager - History/ Experiences / Expectations 5. Zoom meeting with 2 existing Team members - History/ General questions / Situation based questions 6. Wrap-up with the Manager and then ending with the Recruiter - Last questions/ expectations The recruiter has very helpful in explaining each step and providing assistance with what to expect next. Very impressed!

      Perguntas de entrevista [1]

      Pergunta 1

      Q: Tell me about a time when...?
      Responder à pergunta

      Entrevista para Customer Experience Agent

      27 de out. de 2022
      Funcionário(a) sigiloso(a)
      Chicago, IL
      Oferta aceita
      Experiência positiva
      Entrevista com nível médio de dificuldade

      Candidatura

      Candidatei-me por indicação de um funcionário. O processo levou 4 semanas. Fui entrevistado pela Slack (Chicago, IL) em jul. de 2022

      Entrevista

      The interview process was very straight-forward. I first talked with HR over Zoom for a phone screening. Next was a written assessment and a 1-1 interview with the hiring manager. Next was a panel interview with another manager and team mate. My HR rep called me beforehand to help me prepare with different questions that they might ask.

      Perguntas de entrevista [1]

      Pergunta 1

      Tell me about a time you handled a difficult customer and what was the outcome?
      Responder à pergunta

      Entrevista para Customer Experience Agent

      21 de abr. de 2022
      Funcionário(a) sigiloso(a)
      Dublin, Dublin
      Oferta aceita
      Experiência positiva
      Entrevista com nível médio de dificuldade

      Candidatura

      Candidatei-me online. Fiz uma entrevista na empresa Slack (Dublin, Dublin).

      Entrevista

      Straightforward interviews. Multiple rounds including a written portion project and interviews with a few different people. The interviewers asked normal questions. No trick questions. The process was very transparent and clear.

      Perguntas de entrevista [1]

      Pergunta 1

      Share about your previous experience.
      Responder à pergunta