Candidatei-me online. O processo levou 2 semanas. Fiz uma entrevista na empresa TSB Bank.
Entrevista
Interview process was quite quick, about 2 weeks. Normal competency based questions, just asked in a weird way. In the interview I felt a bit uncomfortable as they were talking badly about the current staff and didn't seem like a good work culture.
Perguntas de entrevista [1]
Pergunta 1
Tell me about a time it was important to follow a procedure?
Candidatei-me online. O processo levou 3 semanas. Fui entrevistado pela TSB Bank (Swansea, País de Gales) em dez. de 2024
Entrevista
Applied specifically to the fraud operations department. Submitted my CV and received the screening call after about a week, which was simply 'why do you want to work with TSB and how would you deal with a difficult customer'. Received an email and then another call to arrange an interview on-site (which they double-booked, lol). Interview was pretty standard but as someone who has no call-taking experience I missed some key criteria. There were six 'provide an example' questions and one 'scenario based' question. As promised I received a decision within two days and am waiting feedback. Lovely staff throughout, disappointed I didn't get the job.
Perguntas de entrevista [2]
Pergunta 1
A customer calls because her transfer has been blocked. She tells you her daughter has texted from an unknown number telling you she has lost her phone and needs money. What do you say?
Other questions that I remember:
Describe a time it was critical to deliver outstanding results
What would you do if you overheard a coworker using discriminatory language in conversation with a colleague?
Describe a time you did not deliver to the best of your ability ('what is your biggest weakness' essentially)
What does good customer service mean to you?
(+ two other pretty standard ones)
Candidatei-me online. Fui entrevistado pela TSB Bank (Bristol, Inglaterra) em mar. de 2018
Entrevista
It runs smoothly and in a very friendly manner. I've been interviewed by one employee and another one took some notes. After finishing the interview, they thanked me for coming.
Perguntas de entrevista [1]
Pergunta 1
They measure my understanding to their values by asking me to provide examples from my previous job
