Candidatei-me online. O processo levou 1 semana. Fui entrevistado pela Thomson Reuters (Eagan, MN) em dez. de 2012
Entrevista
Upon applying online, I received a telephone interview of about 20 minutes. The interviewer was up front about the salary and the training involved that would take five to six weeks of the initial employment. I was scheduled an interview at the home office in Eagan, MN. The initial on-site interview was conducted by two reference attorneys - one to ask the questions and the other to make notes. Prior to questioning I was given a brief tour and an explanation of how the department is organized. The majority of the questions dealt with asking for specific examples of experiences in customer service related areas.
Following the initial interview, I was taken to a cubicle in order to listen in on a reference attorney taking a call. After about 20 minutes, one of the first interviewers handed me off to one of the hiring managers who took me for more questions with another manager. The questions were again mostly "Tell us a time when...." One thing they did ask was for me to critique the phone call I had listened to.
Upon finishing with this line of questioning, the hiring manager took me to a different room in order to explain how the scheduling works, vacation, benefits, and other HR details. Overall everyone was very friendly.
Perguntas de entrevista [1]
Pergunta 1
This position involves dealing with people from a variety of backgrounds, culture and circumstances. Tell me a specific time when you dealt with someone of a different culture?
The interview had a great format & was extremely informative. I walked away knowing a lot more and excited for the possibility of a future with the company. I had clarity of day to day and next steps.
Perguntas de entrevista [1]
Pergunta 1
Describe a time you had to deal with difficult customers or clients and how you navigated it
Candidatei-me online. Fiz uma entrevista na empresa Thomson Reuters (Atlanta, GA).
Entrevista
Virtual interview for a remote position. Interview consisted of several prompts, and you record a video for each prompt. Unlimited time to prep an answer, and three minutes to answer. Took roughly 45 minutes to complete.
Perguntas de entrevista [1]
Pergunta 1
Tell us about an obstacle or inefficiency you identified in a previous role and how you took initiative to improve it.
Virtual, offline interview. Thoughtful questions, but would have been nice to get a feel for the people and the culture during the process. Maybe next stage will include some face to face if I get that far!
