Recruiter e-mailed me to schedule a phone interview; after that, hiring manager contacted me for a follow up phone interview on a Friday. On Sunday, I received a "Thank you applying e-mail". I didn't have a good experience as the recruiter sounded condescending at times and hiring manager was extremely rude and arrogant. I also felt like I was being talked down to at times. When asking the hiring manager what her management style was, she initially told me that she did not have one and proceeded to talk about her management style. Her responses to my questions about the position sounded incoherent, and not fully thought through. In the end of the phone interview with the hiring manager, I asked her if she had any concerns about my ability to do the job to which she replied that I might have had similar positions in the past, but I haven't had face to face customer service experience and there were applicants that did. This is an e-mail based inbound customer service position... She also added she would connect with the other managers as my background was interesting. Needless to say that I was rejected right there and not told about it as rejection e-mail arrived on the following Sunday. A quick search about the hiring manager reveals that she has worked for Twitter for a year and opened a personal twitter account at about the same time, where she rumbles about politics and takes photos at work. Unfortunately, my experience is revealing about what is it like working at Twitter these days. This is very unfortunate as the mission statement was once positive and powerful. I don't understand why waste their time and my time if they're just going to reject a candidate for not having the very same position title before.

Interview process was pretty pleasant. First one with HR was great. The recruiter was genuinely helpful and very frank which I really appreciated. She is one of the few recruiters who actually got back to me when I asked for feedback on my interviews. I then went on to have a phone interview with the hiring manager and two video interviews - one with the hiring manager again and the other with the director. The video interviews were a bit tougher than the phone interviews but the style of the interview itself is not designed to stress candidates out. The second interview with the hiring manager focused more on technical knowledge. All 3 interviews had an emphasis on problem solving skills & culture fit. All in all, I would say it's one of the best interview processes I've been through - from the recruiter stage all the way through. Everyone is honest, natural and when tough, it's in the right ways (not aggressive or stressful).