In financial services, speed and caution are often at odds. Move too fast, and compliance risks rise. Move too slow, and service quality suffers. Confidence-driven AI changes that balance. By adjusting actions based on certainty levels, it pushes processes forward when confidence is high, prompts reminders when it is moderate, and escalates to humans when the risk is greater. The result is automation that is intelligent, safe, and outcome focused. Learn how this approach is reshaping the future of finance: https://okt.to/HdjSxr
Bank Negara Malaysia’s updated Risk Management in Technology (RMiT) policy is putting FIs under pressure to elevate their cybersecurity, third-party risk management and operational resilience. This recent @Businessnews.com.my article highlights how FIs are dealing with the shift towards • zero-trust architecture and multi-factor authentication • stricter cloud governance & vendor oversight • compressed incident reporting timelines & cyber drill mandates. #FIs must embed long-term strategies to improve technology risk management and resilience – especially as risks emerge from new technologies such as AI and blockchain. Read the full article here: https://businessnews.com.my/financial-institutions-rmit-rules/amp/ @Kazi Mahmood Click here for more insights on how to navigate the transformation: https://www.capco.com/intelligence/capco-intelligence/empowering-compliance-with-bank-negara-malaysias-rmit #RMiT #BNMCompliance #cyberresilience #cloudgovernance
𝗔𝘀 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝗮𝘀𝘀𝗲𝘁𝘀 𝗺𝗼𝘃𝗲 𝗳𝘂𝗿𝘁𝗵𝗲𝗿 𝗶𝗻𝘁𝗼 𝘁𝗵𝗲 𝗺𝗮𝗶𝗻𝘀𝘁𝗿𝗲𝗮𝗺, 𝘁𝗵𝗲 𝗿𝗼𝗹𝗲 𝗼𝗳 𝗯𝗮𝗻𝗸𝘀 𝗶𝗻 𝘁𝗵𝗶𝘀 𝘀𝗽𝗮𝗰𝗲 𝗶𝘀 𝗰𝗵𝗮𝗻𝗴𝗶𝗻𝗴 𝗳𝗮𝘀𝘁. Custody is emerging as a critical entry point that balances compliance, operational strength, and customer trust. This latest piece explores how banks can leverage their core capabilities to offer custody services and build a foundation for future digital asset offerings. Building on insights from our earlier article on digital asset readiness and operational resilience (https://www.capco.com/intelligence/capco-intelligence/operation-resilience-through-risk-control-self-assessment) this feature takes a closer look at custody as a strategic first move. Read the full article: 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗔𝘀𝘀𝗲𝘁 𝗖𝘂𝘀𝘁𝗼𝗱𝘆: 𝗔 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗜𝗺𝗽𝗲𝗿𝗮𝘁𝗶𝘃𝗲 𝗳𝗼𝗿 𝗕𝗮𝗻𝗸𝘀 𝗶𝗻 𝘁𝗵𝗲 𝗣𝗼𝘀𝘁-𝗥𝗲𝗴𝘂𝗹𝗮𝘁𝗼𝗿𝘆 𝗖𝗿𝘆𝗽𝘁𝗼 𝗘𝗿𝗮 ➡️ https://www.capco.com/intelligence/capco-intelligence/digital-asset-custody-a-strategic-imperative-for-banks Authors: @John Geertsema, @Hayden McMurrey & @Nyla K., CSM
Operational resilience has evolved from a regulatory checkbox into a strategic driver of growth, innovation, and customer trust. In the latest @Global Association of Risk Professionals (GARP) feature, @Capco’s @Michael Konrad explains how leading firms are embedding resilience into their core operations to improve efficiency, anticipate disruption, and position themselves for long-term success. As regulatory expectations rise, a mature resilience framework can help firms stay compliant while also unlocking a competitive advantage. Read the full piece here: https://www.garp.org/risk-intelligence/operational/beyond-compliance-how-operational-250808
As AI adoption accelerates in financial services, so do the risks around energy consumption, transparency, and bias. Capco’s latest white paper, explores how financial institutions can align regulatory frameworks with AI governance to reduce ESG risk and build long-term resilience. We outline practical strategies for responsible implementation, including energy-efficient model design, enhanced transparency, and the EDGE principles: Explainability, Data, Governance, and Ethics. Read the full paper to learn how your organization can adopt AI responsibly while advancing your innovation goals and managing ESG risks. Access the white paper here: https://www.capco.com/intelligence/capco-intelligence/ai-and-sustainability-similarities-across-regulatory-frameworks
What does the White House’s new AI Action Plan mean for the insurance industry? @Capco’s @Peter Dugas shares his perspective in the latest Business Insurance interview. He outlines the potential regulatory implications at both the federal and state levels, and explains how insurers can proactively strengthen their governance frameworks in response. Watch the full interview: https://www.businessinsurance.com/video-post/video-the-bi-interview-with-peter-dugas-of-capco/
𝗛𝗼𝘄 𝗮𝗿𝗲 𝘁𝗼𝗽 𝗶𝗻𝘃𝗲𝘀𝘁𝗺𝗲𝗻𝘁 𝗯𝗮𝗻𝗸𝘀 𝗿𝗲𝗱𝗲𝗳𝗶𝗻𝗶𝗻𝗴 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀? In their latest article, @Rollo Burgess and @Julia Shreeve explore the tools, mindset, and strategic ambition that set transformation leaders apart. From Agentic AI and cloud-native platforms to end-to-end client journeys and agile operating models - these firms aren’t just modernising. They’re reimagining the role of Operations entirely. If you're looking to benchmark, accelerate your roadmap, or rethink your function’s future, this is must-read. Read the full article here: https://www.capco.com/intelligence/capco-intelligence/operations-transformation-across-investment-banks
𝗦𝘁𝗮𝗸𝗲𝗵𝗼𝗹𝗱𝗲𝗿 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗶𝗻 𝗽𝗮𝘆𝗺𝗲𝗻𝘁𝘀: 𝗪𝗵𝘆 𝗶𝘀 𝗶𝘁 𝘀𝗼 𝗰𝗼𝗺𝗽𝗹𝗲𝘅? Transformation projects in the payments space involve more than just technological challenges – they require precise coordination among all stakeholders. But what makes stakeholder management so demanding? - Diverging expectations and interests among banks, service providers, and regulators - High coordination efforts due to complex interfaces and processes - Resistance to change, which delays acceptance and implementation 𝗛𝗼𝘄 𝗰𝗮𝗻 𝗯𝗮𝗻𝗸𝘀 𝗼𝘃𝗲𝗿𝗰𝗼𝗺𝗲 𝘁𝗵𝗲𝘀𝗲 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲𝘀? Our latest article in the Successfully shaping the future of payments transformation series provides insights and best practices! 📖 𝗥𝗲𝗮𝗱 𝘁𝗵𝗲 𝗳𝘂𝗹𝗹 𝗮𝗿𝘁𝗶𝗰𝗹𝗲: https://www.capco.com/intelligence/capco-intelligence/successful-stakeholder-management-in-payment-processing 👉 𝗪𝗮𝗻𝘁 𝘁𝗼 𝗲𝘅𝗽𝗹𝗼𝗿𝗲 𝘁𝗵𝗲 𝗰𝗼𝗺𝗽𝗹𝗲𝘁𝗲 𝘀𝗲𝗿𝗶𝗲𝘀? Read all the articles here: https://www.capco.com/intelligence/capco-intelligence/successfully-shaping-the-future-of-payments-transformation
Nearly 1 in 2 Gen Z investors already own or have owned crypto. They value speed, autonomy, and transparency, and they’re turning to platforms that meet those expectations – even if that means going outside the traditional financial system. So where does that leave banks? In The Crypto Generation is Knocking: Are Banks Ready to Answer? @Cedric Loyens breaks down: - Why crypto is more than a trend – it's a generational mindset - The 6 key transformation areas banks must address to stay relevant - How to deliver compliant, scalable, and trusted crypto services – now Read the full article to explore what it really means to serve the next generation of investors: https://www.capco.com/intelligence/capco-intelligence/the-crypto-generation-is-knocking
How are leading firms transforming their Operations functions to stay competitive in a rapidly evolving financial landscape? Our new three-part series, The Future of Operations, explores how Operations is moving from a support role to a strategic enabler of growth and innovation. In the opening article, @Rollo Burgess and @Thomas Jeffrey Hill examine the industry forces reshaping Capital Markets Operations - from regulatory divergence and shifting market structures to product innovation and the push for agility. Whether you're navigating complexity or rethinking your operating model, this series offers timely insight into what’s next for the function. Explore the series: https://www.capco.com/intelligence/capco-intelligence/financial-markets-operations
