A hotel manager oversees the daily operations, staff, and financial performance of a lodging establishment. They are responsible for ensuring guest satisfaction, managing budgets, directing marketing strategies, and maintaining property safety and compliance, all while leading a team across various departments like front desk, housekeeping, and food service.

Daily Operations

• Oversee the smooth functioning of all departments, including front desk, housekeeping, maintenance, and food and beverage.
• Conduct property walk-throughs to inspect room quality, cleanliness, and public areas.
• Coordinate with suppliers, vendors, and contractors for maintenance, renovations, and supplies.

Staff Management

• Handle recruitment, onboarding, and ongoing training of full-time, part-time, and seasonal staff.
• Create work schedules, organize shifts, and ensure adequate department coverage.
• Set performance standards, evaluate employee progress, and foster a positive, motivated work environment.

Guest Relations

• Serve as the first point of escalation for complex guest complaints, requests, and emergencies.
• Monitor online reviews and social media to manage the hotel's reputation and actively respond to customer feedback.
• Implement service recovery programs to ensure 100% guest satisfaction throughout the property.

Financial & Revenue Management

• Manage operating budgets, track daily revenues, and monitor all operational expenses.
• Analyze sales figures and market trends to define room pricing and distribution strategies.
• Set sales targets and work alongside ownership or corporate structures to maximize profitability.

Safety & Compliance

• Ensure the hotel complies with all local licensing laws, health codes, and fire regulations.
• Develop, implement, and maintain emergency response procedures and security systems

Pay: ₹40,000.00 - ₹45,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person