Job description:

As the Front Office Manager, you will oversee all front-of-house operations, including the front desk, concierge, and bell desk. Your primary goal is to ensure that every guest experiences the resort's signature Goan hospitality from check-in to check-out

Key Responsibilities

Team Leadership: Supervise, train, and mentor Front Office staff (Associates, Executives, and Duty Managers) to maintain high service standards and grooming levels.

Guest Relations: Act as the primary point of contact for VIP guests and handle escalated complaints or special requests to ensure maximum satisfaction.

Operational Management: Oversee daily check-in/check-out processes, room assignments, and reservations.

Inter-departmental Coordination: Work closely with Housekeeping to ensure room readiness and with Maintenance for any immediate room issues.

Financial & Administrative: Manage the departmental budget, monitor occupancy rates, handle billing disputes, and prepare monthly reports on bookings and guest feedback.

Safety & Compliance: Enforce all hotel safety, emergency, and cash-handling procedures

Benefits:

Cell phone reimbursement

Food provided

Provident Fund

Pay: ₹55,000.00 - ₹60,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Provident Fund

Ability to commute/relocate:

• Colva, Goa: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Front desk: 6 years (Required)
• Hotel: 6 years (Required)

Work Location: In person