Conectando clientes aos mercados – e talentos às oportunidades

Com mais de 5.400 colaboradores e mais de 80.000 clientes institucionais, comerciais e de pagamentos, operamos em mais de 80 escritórios distribuídos por seis continentes. Como uma empresa Fortune 100 listada na Nasdaq, conectamos clientes aos mercados globais — com foco em inovação, conexão humana e na oferta de produtos e serviços de classe mundial para todos os tipos de investidores.

• Experiência do Cliente & Otimização de Jornadas

  • Mapear e analisar jornadas de clientes de ponta a ponta, considerando diferentes produtos e segmentos
  • Identificar lacunas, pontos de atrito e oportunidades de melhoria na experiência do usuário
  • Propor e apoiar iniciativas para aumentar a satisfação e o engajamento dos clientes

  Alinhamento entre Produtos & Estratégia

  • Colaborar com stakeholders internos para alinhar posicionamento de produtos, estratégias de precificação e abordagens por segmento
  • Garantir consistência na forma como os produtos são apresentados e experienciados pelos clientes

  Engajamento do Cliente & Comunicação

  • Apoiar o desenvolvimento e a execução de estratégias de comunicação com clientes
  • Auxiliar na gestão de campanhas e iniciativas voltadas ao aumento de engajamento e retenção

  Eventos & Relacionamento

  • Coordenar eventos voltados para clientes, incluindo planejamento, logística e execução
  • Apoiar iniciativas que fortaleçam o relacionamento com clientes e segmentos estratégicos

  Iniciativas de Brindes & Experiência

  • Gerenciar a seleção, compra e distribuição de brindes corporativos
  • Garantir que as iniciativas de brindes estejam alinhadas ao posicionamento da marca e aos objetivos de experiência do cliente

  Acompanhamento de Performance & Insights

  • Monitorar métricas-chave de experiência do cliente e indicadores de engajamento
  • Fornecer insights e recomendações com base em dados e feedback dos clientes

• 
  Customer Experience & Journey Optimization
  • Map and analyze end-to-end customer journeys across different products and segments
  • Identify gaps, friction points, and opportunities to improve user experience
  • Propose and support initiatives to enhance customer satisfaction and engagement

• Cross-Product & Strategy Alignment
  • Collaborate with internal stakeholders to align product positioning, pricing strategies, and segment approaches
  • Ensure consistency in how products are presented and experienced by customers
• Customer Engagement & Communication
  • Support the development and execution of customer communication strategies
  • Help manage campaigns and initiatives aimed at improving engagement and retention
• Events & Relationship Building
  • Coordinate customer-facing events, including planning, logistics, and execution
  • Support initiatives that strengthen relationships with key clients and segments
• Gifting & Experience Initiatives
  • Manage the selection, procurement, and distribution of corporate gifts
  • Ensure gifting initiatives are aligned with brand positioning and customer experience goals
• Performance Tracking & Insights
  • Monitor key customer experience metrics and engagement indicators
  • Provide insights and recommendations based on data and customer feedback

• 
  Bachelor’s degree in Marketing, Business Administration, Communications, or related fields
• 2–5 years of experience in marketing, customer experience, or related roles
• Strong organizational and project management skills
• Analytical mindset with the ability to translate insights into action
• Excellent communication and stakeholder management skills
• Ability to manage multiple projects and priorities simultaneously
• Experience with customer journey mapping and CRM tools is a plus

Work environment:

• Office located in Campinas
• Hybrid model (4 days/week in the office, 1 day/week remote)

Benefits:

• Medical and life insurance
• Public Transportation Voucher
• Meal and food allowances
• TotalPass or Gympass

Notice to Recruitment Agencies

Please be advised that any résumé or CV submitted to us without: (i) prior onboarding with StoneX as an approved recruitment partner; and (ii) prior written authorization/instruction from StoneX’s Talent Acquisition Team, will be treated as an unsolicited and unapproved submission.

We may, at our discretion, review and consider such candidates; however, no placement fee, referral fee, or any other form of compensation will be payable to the submitting agency if the candidate is subsequently hired, and regardless of the agency’s involvement.

Submission of a résumé/CV in these circumstances will be deemed acceptance of these terms and these terms supersede any the agency seeks to impose on StoneX.

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