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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

IT IS YOUR TIME!

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.

Important:

• Don’t forget to include a resumé in English in your profile in Workday
• Please frequently check the email associated with your application, including the junk/spam, as this is the primary correspondence method. If you wish to know the status of your application, please use the candidate log-in on our career website as it will reflect any update s to your status.

Role Definition:

Caterpillar’s MineStar Solutions Division is currently seeking a Product Service Consultant to support MineStar Terrain Onboard technologies.
As Product Service Consultant, you will have a significant impact on overall product quality and customer experience for MineStar Terrain Onboard technologies. This role will provide support and service engineering services which include product validation, investigating, troubleshooting, diagnosing application and technical problems. With an emphasis in project management, internal and external relations.

What will you do:

• Mining Technology (MineStar) hardware and software issue identification and resolution for dealers and customers.
• Implementation and utilization of standard support processes to respond, restore, and resolve issues.
• Advocate on behalf of the dealer and customer to resolve technical product issues with product development engineering.
• Participate in New Product Introduction (NPI) projects.
• Report issues within the CPI (product defect) process to assure proper resolution to ongoing issues.
• Act as the liaison between the Caterpillar implementation teams, product development teams, and other support team members ensuring appropriate corrective actions are performed and that industry standard change management and support processes are followed.

Key Relationships:

• Product Support Manager and Team Leader: frequent discussions regarding priorities, directions, and assistance.
• Product Support Team: frequent interaction and discussions with support analysts located in the United States, Australia, India, and Brazil. Assure knowledge transfers between team members.
• Engineering: frequent discussions regarding customer problems. Liaison to ensure problem diagnosis, information on patches/fixes and functionality issues are resolved.
• Customers and Dealers: communicate on a regular basis status and resolution of issues

Skills:

Customer Focus & Service Excellence: Understands and researches customer needs, responds promptly to requests, resolves common issues, collects satisfaction feedback, and consistently delivers a level of service customers describe as excellent.

Communication & Relationship Management: Communicates clearly and professionally, avoids unnecessary jargon, provides constructive feedback, interprets verbal and non‑verbal cues, nurtures strong working relationships, monitors client satisfaction, and acts quickly to address concerns.

Data Analysis & Problem Solving: Collects, documents, and analyzes data from multiple sources; identifies problems, evaluates alternatives, applies diagnostic tools, and supports well‑informed decisions through accurate, objective assessments.

Consulting & Technical Excellence: Applies consulting principles and technical expertise to guide internal and external clients, develops effective solutions, adheres to technical standards, stays up to date on procedures and technologies, and assists others in resolving technical or procedural challenges.

Basic requirements:

• Bachelor’s degree preferably in Engineering or IT related.
• Pre Advanced English
• Product Support experience

Top candidates will also have:

• Intermediate Spanish
• Project management experience
• Experience supporting technology in an industrial or production environment.
• New Product Introduction (NPI) process experience
• Experience utilizing SQL Server, TCP/IP networking, Microsoft client and server platforms.
• Familiar with schematics
• Ability to effectively communicate with technically and non-technically skilled mining customers and dealers to develop partnerships/relationships.

Additional Information:

• Availability and desire to travel domestically and/or internationally on assignment at dealer locations and mine sites – Up to 20%

- ENVIRONMENTAL CONDITIONS - This position requires open pit mine site support work at times. The selected applicant will be required to complete and pass regulatory open pit and underground mine safety training, and travel to and work for short periods of time in open pit and underground mining environments. Time spent in a mining environment would typically include a single work week with daily work in the mining environment.

• This job role is primary performed during normal day shift hours but does include some off-shift and weekend responsibilities.

Note: This position requires the candidate to work onsite five days a week.

Some of the offered benefits*:

• Medical plan
• Dental plan
• Medicines reimbursement
• Psychological, Legal, Social and Finance Support Program
• Private pension plan
• Profit share
• Meal assistance
• Christmas basket
• Transportation
• Life and personal insurance
• Extended maternity and paternity leave
• Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport

• Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location

The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail, @hotmail, etc.) to contact candidates. Available vacancies are only advertised through the company's official channels (www.caterpillar.com/careers.html; https://www.linkedin.com/company/caterpillar-inc), and official Caterpillar emails are mandatory followed by the domain @cat.com. Also, the company does not request any type of payment (bank transfer, pix, etc.) for the purposes of the selection process. For more information click on the link: https://www.caterpillar.com/pt/careers/apply-now/help.html

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Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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