Description

Key Responsibilities

• Oversee and review reservation submissions from travel agents, ensuring all required details are complete and accurately processed.
• Process deposit and balance payments, including security deposits and property manager payouts, ensuring financial accuracy and timely updates.
• Manage incoming reservation-related communications via Twilio (voicemail and text) and HappyFox, providing prompt and professional responses.
• Coordinate with the Rental Agreement Coordinator to assess the need for detailed client agreements and ensure proper documentation is secured.
• Request, verify, and upload guest documentation (passports, flight details, car information) into the Property Manager’s platform.
• Maintain and regularly update the Guest Portal, including access codes, house rules, and other essential stay-related information.
• Monitor and respond to reservation cancellations and modification requests across all communication channels.
• Complete post-travel administrative tasks, including processing security deposit refunds and following up on any outstanding guest concerns.

Skills, Knowledge & Expertise

• Experience in travel, hospitality, or customer service is required.
• BPO experience is a plus.
• Strong written and verbal communication skills.
• Tech-savvy and adaptable to new systems and tools.
• Flexible to work on weekends, holidays, or shifting schedules.

About Virtual Staffing Solutions