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PHP 123.456 - PHP 1.234.567 (fornecido pela empresa)
Candidatura rápida
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Virtual Staffing Solutions is seeking detail-oriented and highly organized Travel Operations Supports professional to join our growing team. This role plays a critical part in ensuring seamless reservation processing, guest communication, and post-travel support. The ideal candidate has strong administrative skills, excellent communication abilities, and the capacity to manage multiple systems in a fast-paced environment.
Key Responsibilities
Oversee and review reservation submissions from travel agents, ensuring all required details are complete and accurately processed.
Process deposit and balance payments, including security deposits and property manager payouts, ensuring financial accuracy and timely updates.
Manage incoming reservation-related communications via Twilio (voicemail and text) and HappyFox, providing prompt and professional responses.
Coordinate with the Rental Agreement Coordinator to assess the need for detailed client agreements and ensure proper documentation is secured.
Request, verify, and upload guest documentation (passports, flight details, car information) into the Property Manager’s platform.
Maintain and regularly update the Guest Portal, including access codes, house rules, and other essential stay-related information.
Monitor and respond to reservation cancellations and modification requests across all communication channels.
Complete post-travel administrative tasks, including processing security deposit refunds and following up on any outstanding guest concerns.
Skills, Knowledge & Expertise
Experience in travel, hospitality, or customer service is required.
BPO experience is a plus.
Strong written and verbal communication skills.
Tech-savvy and adaptable to new systems and tools.
Flexible to work on weekends, holidays, or shifting schedules.
About Virtual Staffing Solutions
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.