Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.

• Providing superior customer support on our home-grown products
• Interface with customers at a high volume to solve their issues using different applications which include WAF/NG and email/backup
• Develop your skills in network and security products through on-going training
• Document, escalate, and follow through with product bugs and/or issues
• Debug the issue and provide a solution. If not resolved raise a ticket to the next level

• Good knowledge and experience (from work or education) in the field of network / IT security and / or data protection (backup systems, e-mail archiving, etc.) is an advantage
• Experience in the field of Linux Command Shell beneficial
• Experience with Microsoft Windows Server, VMware, and Hyper-V virtualization, as well as Exchange and SQL, are advantageous
• CCNA, CCNP, or CCIE certification is an advantage
• A customer-centric focus where you will answer customer calls and emails
• Prior experience with Salesforce is an advantage
• Good English language, additional European languages also beneficial