We are looking for a highly organised and customer-focused Customer Support Administrator to join our team.Working remotely, you will play a critical role in supporting learners, trainers, clients, and internal team members while ensuring the smooth administration and processing of our training services.This is an ideal opportunity for someone who enjoys structured administration, thrives in systems and processes, communicates professionally, and takes pride in delivering exceptional customer service.

About Us

We provide training services to a diverse range of customers, including government agencies, utility providers, construction companies, private employers, job providers, and event organisers. With a strong reputation built over many years, our organisation continues to grow through our commitment to quality, customer service, and continuous improvement. As our business expands, we are looking for an experienced administrator who can help us maintain high standards while supporting our learners and trainers every step of the way.

About the Role

As our Customer Support Administrator, you will be responsible for providing outstanding customer support while managing a variety of administrative and operational tasks that contribute to the successful delivery of our training programs.You will be trusted to work independently, manage competing priorities, and ensure all tasks are completed accurately, professionally, and on time.

Key Responsibilities

• Manage inbound customer enquiries via phone, email, and shared inboxes.
• Provide professional and accurate information to learners, clients, trainers, and stakeholders.
• Process course administration activities and post-course documentation.
• Maintain accurate student, course, and business records including confidentiality.
• Complete data entry and administration tasks with a high level of accuracy.
• Prepare and assist with funding and claim submission processes.
• Manage learner feedback administration and follow-up actions.
• Coordinate training resources, facilities, assets, and supplies.
• Monitor and action tasks through project and task management systems.
• Assist with data processing and general administrative support.

What We're Looking For

Customer Service & Communication

• Strong verbal and written English communication skills.
• Minimum 2–3 years' experience in a customer service, administration, or support role.
• Confidence handling inbound phone enquiries and customer communications.
• Professional, friendly, and service-focused approach.
• Ability to communicate clearly, ask the right questions, and provide accurate information.

Administration & Attention to Detail

• Strong attention to detail and commitment to accuracy.
• Experience managing documentation, records, data entry, and administrative processes.
• Ability to follow established procedures and maintain organised systems and records.
• Strong organisational skills with the ability to manage repetitive processing tasks consistently and accurately.

Systems & Technology

• Experience using CRM platforms such as Go High Level, Salesforce, Zoho, ActiveCampaign, Ontraport, HubSpot, or similar systems.
• Strong Microsoft 365 skills including Outlook, Word, Excel, Teams, and SharePoint.
• Experience using project and task management platforms such as Asana, Trello, Monday.com, ClickUp, or similar.
• Confidence in learning and navigating business systems, databases, and online platforms.
• Experience using Training Management Systems (TMS) or Learning Management Systems (LMS) is highly regarded.

Remote Work Capability

• Previous experience working successfully in a remote or work-from-home environment.
• Reliable high-speed internet connection suitable for video meetings and cloud-based systems.
• Dedicated home office setup with dual monitors and a professional workspace.
• Ability to work independently, stay organised, and remain productive without direct supervision.

Organisation & Accountability

• Reliable, dependable, and consistent in meeting commitments and deadlines.
• Strong personal accountability and ownership of responsibilities.
• Ability to manage confidential information professionally and appropriately.

What We Are Offering

• Remote work from home position
• A positive workplace culture, working with a motivated and dedicated team around you
• Family-focused and flexibility
• A competitive remuneration
• Full-time hours, day shift with great working start/finish hours (we have the same time zone as the Philippines AWST!)
• A commitment to ongoing training and development (we have over 100+ training videos accessible for learning!)
• A rewarding role that will contribute to our growth strategy and set our people up for success
• Opportunity to grow with our business (our current team is an example of that, with multiple team members moving into either new roles or responsibilities since joining us)

The Ideal Candidate

The ideal candidate is a highly organised administrator who enjoys supporting customers, thrives in structured systems and processes, and takes pride in getting the details right.You are someone who can confidently manage a range of administrative tasks, communicate professionally with a wide range of people, and maintain accuracy even when handling repetitive processes week after week. Most importantly, you genuinely care about providing exceptional service, contributing to our team and ensuring every learner and customer has a positive experience.If this sounds like you, we'd love to hear from you.

How to apply

To start your application with us, please complete the following two requirements:

1. Online Employment Application Form https://tinyurl.com/eurvzp6p

2. Complete video interview here https://app.xinterview.ai/direct_invite/fa78ee5a-ea29-4794-a127-29e4480a094a

Work Location: Remote