• Work location: The Macphail Centre
• Contract type: Part time (14 hours per week)
• Salary: £25,698 - £26,408 pro rata
• Homeworking: This post is not suitable for homeworking
• Responsible to: Leisure Manager
• Contact: Becky Thomson 07711 762607 / Becky.Thomson@highlifehighland.com

Key duties and responsibilities

• Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
• Actively promote, develop and deliver a service to meet the needs of customers and communities
• Provide a friendly, efficient high standard of customer service.
• Undertake the range of clerical, support and centre duties required by the post whilst being the first point of contact for welcomes, information, enquiries, registrations, ticket sales, bookings and financial transactions.
• Perform various financial and administrative duties in accordance with procedures
• Assist customer with enquiries using variety of sources and /or resources, referring to the Supervisor or Manager as appropriate
• The safe set up and dismantle of equipment for bookings including conferences, theatre events & exhibitions.
• Undertake regular health and safety, operational & maintenance checks as required and maintain appropriate records.
• Record and provide statistics regarding income, usage, equipment, materials and bar sales
• Assist with staff training of new and relief staff where appropriate
• Ensure satisfactory handling of booking applications and confirmations.
• Produce and maintain documents and spread sheets using Microsoft Office software.
• Display and monitor current information regarding activities and theatre performances on customer notices, display board, social media.& website
• Carry out the banking of facility income and maintain adequate levels of change for business.
• Maintain company dress code and standard.
• Understand the role and responsibilities of the post with regards to health and safety policy and operating procedures and remain up to date with these procedures and requirements.
• Undertake training in any aspect of facility procedures as required.
• Keep all areas clean and tidy.
• Maintain security of the office and other areas at all times, adhering to data protection policy and ensuring confidentiality is preserved.
• Library duties / cover where required
• Liaise with the Supervisor / Manager on the day-to-day operation of the facility.
• Bring to the attention of the Supervisor or Manager any improvements that might increase the effectiveness or efficiency of the centre.
• Pursue continuous professional development and contribute to the continuous improvement of High Life Highland as a whole.
• Attend and undertake any training online or in person.
• Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
• Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the team.
• Maintain an awareness and knowledge of the risk management responsibilities appropriate to their role, as identified within the HLH Risk Policy and associated guidance documentation.

*** A Disclosure Scotland PVG check is not required for this post ***

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