The pros and cons of a call centre agent - Avaliação de funcionários no cargo de Call-centre Agent na empresa Concentrix

3,0
20 de mai. de 2024
Recomenda
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Prós

no weekend work, shifts ranged from 9-5 or 11-7, rotating roster.

Contras

Management did not work well with agents.

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Resposta da empresa Concentrix
2y
Hi, thanks for the review/ We're always open ears when it comes to the feedback of our amazing game-changers whether current or former. We wish things worked out differently but we certainly appreciate what you've shared with us.

Confira outras avaliações da empresa Concentrix

5,0
20 de mai. de 2026
Recomenda
Visão de mercado da empresa

Prós

Culture, career growth, leadership support and benefits are just a few of the pros.

Contras

I don’t have cons to share. I’ve been with the company for 15+ years.

2,0
3 de jun. de 2026
Recomenda
Visão de mercado da empresa

Prós

Decent Pay and benefits . Trainers prepare you for basic work

Contras

They have Team Leaders and product experts. Some Team leaders are great, my was not, I was supposed to be coached on a regular basis, for four months I received no coaching. My coach only got involved if something could negatively could affect their Stats. I asked for more training several times, the 2nd time I asked, she transferred me to her supervisor instead of answering my question. Products Experts were helpful but sometimes had completely different answers to the same question. There was this ongoing training that you could request to join. I stopped going when they repeatedly taught the opposite of some the companies Zero Tolerance policies. When i brought it up with their supervisor I never recieved a reply.

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