This is a long process... You do a phone interview, then a face to face interview and 3rd you do a language test over the phone. Really basic stuff. During the face to face interview, you will be passing a written test on the travel industry which is really easy.

A recruiter will conduct an initial screening to: Confirm your availability and willingness to work irregular hours, including nights and weekends. Briefly discuss your experience and motivation for applying. I am asked about my availability, ability to work shifts, and basic customer service experience. Common questions include: "Why do you want to work for Air Canada?" "Describe a time you handled a difficult customer." "How do you handle stressful situations?" may also be asked about your ability to manage a fast-paced, high-pressure environment and understand the airline's values.