I had 3 phone interviews and 1 onsite interview. The first phone interview was with a recruiting manage, whose responsibility was to introduce me to the position including locations, compensation and likely hours. This only lasted about 30 minutes and was a breeze to get through. All you need to do is demonstrate that you understand how important customer experience is to Amazon.com's business and that you have some sense of how their operations work. The second phone interview was also a snap, I spoke with an Operations Manager at the facility I would likely work at. The Operations Manager is the direct report for the Area Managers. In this interview, it was critical to be able to point to specific examples in my career where I demonstrated a commitment to customer service, employee safety, process improvement and leadership. The third interview is the same, only with the Site Manager.

Difficult but rewarding interview process. The interview process took a few weeks. It starts with an online application and assessment, then ends with an in-person interview session, which lasted about 4 hours.