Phone Interview - Typing Test - Multilingual Cover Letter - Role Play- Last Interview - Offer. The process was like this. Excellent HR (Especially Julie) After offer very nice acceptance letter and everything is how they promised.

Two skype calls, two assessments. In general easy, they just determined my language skills and communication manner. There was 'a test call' after a second interview to see how I would cope with the situation, wasn't that hard after all weven though I felt a bit confused in a first place. Also they wanted me to write two letters, in two languages.