Thank you for your feedback. It's clear from your review that I did not clearly communicate to you the process and also that I did not articulate to you why we were asking the types of questions that we ask. I didn't mean for our process to come across this way to you. I'll explain a little more below and our reasoning behind what we do which I hope helps. I think that you describe the general outline of the SDR interview process correctly: 1) Phone screen 2) In person interviews 3) Final presentation given to the SDR team When you mention that we want SDRs excited about phone sales you're spot on. However, I hope I did not portray the role as just a "phone sales" job and that I put more emphasis on "sales". We are looking for SDRs who have a strong desire to be in sales. In my experience sales is an art and science that takes a specific type of individual to be successful. Once an SDR is hired, we then spend a lot of time training on improving in the art of sales so that making phone calls becomes a byproduct of providing value to our customers but is not the whole job. Also, we're looking to hear about success in general but not necessarily in sales. As you saw, we have extremely successful SDRs from a variety of backgrounds. We've hired a poker player, social worker, college grads, recruiters, and SDRs from other companies who have all performed at the top of the group. What set each apart was that they were able to tell their story and how they have been uniquely successful throughout their life. Someone who is able to overcome challenges and be the best at what they do, no matter their background, is more likely to be a high performer in our SDR org. As far as the final presentation, we do involve members of the SDR team. Each SDR after the presentation is asked to provide their feedback and that feedback is taken into consideration for the final decision. It's a unique model but it helps us hire people that will push our performance to a higher level. It's also unique because you get to meet your future team mates and can learn if this culture is right for you as well. Thanks again. I hope this long(ish) response helps clarify things a bit. If you do have any more feedback you can reach me via email eric.gonzalez@glassdoor.com. Eric Gonzalez Senior Sales Development Manager