I had an initial call with Jake, the Talent Acquisition Partner to talk through the role, benefits etc. He was very friendly and knowledgable. Then I had a 30 minute call with the hiring manager which included questions about my previous role, details about the new role & general situational questions. The hiring manager allowed plenty of time for me to ask questions and was very warm and friendly. The third interview was with three team members - split into two 30 minute sessions. The first session was with two current Customer Success Managers who asked situational questions and allowed time for me to ask questions at the end. The second session was with a Manager with the Customer Success team - this also involved situational questions and I was able to ask questions at the end. All interviewers were very friendly and open. The final interview was a panel interview with 3 people from Glassdoor - one attendee from the sales team, and the other two attendees were from the Customer Success team. I received a brief ahead of time and I had to create a 30 minute presentation based on the brief. The interview was an hour long in total and questions were asked throughout the presentation. Again, all interviewers were very welcoming and put me at ease straight away. I received a call from the recruiter at the end of the day following the presentation and was told that the feedback is positive and he would share an update with me the following week Everyone at Glassdoor was brilliant throughout the whole process, I usually received feedback within 1-3 hours which I greatly appreciated.

I applied for this role and completed two interviews with the hiring manager after being contacted by Lincoln, the recruitment agency. I was asked to prepare detailed topics and a full presentation, investing significant time and effort. After the final interview, there was complete silence for four weeks. My follow-up email to the hiring manager was ignored, and only after further chasing the agency did I receive a short email stating they had decided to hire internally. No phone call, no proper feedback — just an impersonal, dismissive message. This experience was not only unprofessional but completely at odds with the values Glassdoor promotes, such as authenticity, transparency, and respect for candidates. If you value your time and expect a professional, respectful process, I would advise proceeding with caution