3y
Thank you for taking the time to share your experience. The feedback that you've provided indicates that we are doing some things well and still have areas for improvement. Regarding the missed email situation you noted, our team does use an automated scheduling service and there may have been a technical error, thus the confusion with emails. With that being said, your experience is not the standard that we hold ourselves to and we will be using this to improve our processes further. - Jake Dorochenko, TA Manager