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      Entrevista para Tier II Customer Support Manager

      12 de jul. de 2013
      Candidato(a) sigiloso(a) à entrevista
      Reston, VA
      Nenhuma oferta
      Experiência negativa
      Entrevista fácil

      Candidatura

      Candidatei-me online. O processo levou 1 semana. Fui entrevistado pela SAP (Reston, VA) em jun. de 2013

      Entrevista

      I applied online and was contacted by a recruiter early the next day. Another recruiter contacted me 30 minutes after the first recruiter and screened me with some basic questions for approximately 45 minutes. He then set me up for a phone interview the following week with the hiring manager. The hiring manager was 10 minutes late in calling me for the phone interview, but prefaced our conversation with an apology for being late, stating he'd been up all night with his new puppy, which set the tone for the lack of professionalism I experienced throughout the process. The hiring manager seemed ill-suited for management, and wasn't able to answer a few of my most basic questions about the position. Despite my experience, I decided to go ahead and do the in-person interview. Unfortunately, the manager had the same demeanor in person. It was easy for me to see why this company is getting such poor reviews, particularly about its management, at Glassdoor. I heard back the next business day that I was not chosen to proceed in the interview process, despite being overqualified for the position. On a side note, the job description stated that the position would be reporting to a VP, but I found out during the interview process that the hiring manager was just a Sr. Manager. When I asked him about this, he said that Sr. Managers at SuccessFactors were "like" VPs at other companies. I then asked him what the reporting structure was, and he said he reported into a Director, who reported into a VP. Hmmmm??

      Perguntas de entrevista [1]

      Pergunta 1

      He asked me the same questions in the in-person interview that he had asked me in his phone interview. Lots of "How would you handle an upset customer?" type questions, and lots of "Do you have any more questions for me?" over and over again.
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