Candidatei-me online. O processo levou 2 meses. Fui entrevistado pela Santander (Belfast, Irlanda do Norte) em abr. de 2012
Entrevista
Longer than expected but typical of role type. Telephone interview followed by face to face interview and group presentation l. Straightforward customer service based answers used as examples seem to work well
Perguntas de entrevista [1]
Pergunta 1
Experience in similar roles. How to deal with difficult situations?
Fiz uma entrevista na empresa Santander (Glasgow, Escócia).
Entrevista
Had to go online for a video interview (same day as I applied) and answer basic customer service questions which where not difficult. The setup to access the service was quite easy too.
Perguntas de entrevista [1]
Pergunta 1
Name a time you dealt with a difficult customer service experience.
Applied online via indeed and had a video interview within about a month after applying. Not a difficult process and questions were mainly behavioural questions centred around communication skills and problem solving in different situations
Perguntas de entrevista [1]
Pergunta 1
Questions about communication and dealing with difficult situations
I had a call from recruiter with some basic questions and then I did a digital interview with recorded answers followed by a call from recruitment offering me a role
Perguntas de entrevista [1]
Pergunta 1
Describe a time you have used great customer service