The application process is awful. I originally applied on July 4th, as there was a festival in town on the 17th-19th and I was hoping to make a lot from all of the visitors. I uploaded pretty much everything that was required except for my registration. Once I found that a couple days later, I uploaded that as well.
I kept receiving texts to make sure I uploaded everything so I would be approved by the 17th for the festival. Replying to these texts was pointless, as no one responded.
10 days went by, where I would receive an automated text or email daily. The last email told me to contact Checkr to see why my background check was taking so long. I did this and they gave me a generic response. Finally, on the 16th, I received an email from Checkr with the results of my background check. I looked over it, all I had was a speeding ticket from 6 years ago. Though I did see that Uber didn't request the background check until the 10th, so they were emailing me saying it was almost done yet they hadn't even bothered to send it in yet.
I fully expected to hear something from Uber on the 17th (the day the festival started, and 13 days after originally signing up). I had received the automated emails and texts around noon, so when I hadn't heard from them at 3pm I decided to email them to check on the status so I could get started (the festival started at noon). I sent an email to their support; no response. I sent an email to their partner support for my area; no response. I texted both numbers that auto texted me; no response.
I had to log on to my twitter from years ago to send a message to @Uber_Support asking why my emails were ignored all Friday. Magically, once the twitter account saw my message I received an email from support. It started that my background check wasn't completed. I replied to that email, as it said to do, and told them Checkr had sent me it 2 days before. After 4 hours passed I did the twitter message again. They responded within 30 minutes after that, giving me the exact same response but bolding that background checks can take up to a few weeks.
I then tried to make them aware, yet again, that I had received my background check. I told them this. Again had to use twitter the next day to get a response. This time I got a response saying that only one portion of the background check was complete and they were waiting for portion of it (when I reviewed my check, it had what they were looking for).
I replied to this email and never received a response again. The festival had ended and I seemed just as far away from being approved as 2 weeks before.
I then gave it 4 days to see if I would be approved. I emailed them again yesterday to check the status, and was given the exact same response (the next day, today) from my first 2 emails. So I am back to square one. Uber claims that the background check is still in process, Checkr has told me for a week that it is complete, and has even sent me another copy.
I made them aware of this, again, in my most recent email. However, I am 100% sure it will either get ignored or I will receive another generic email telling me they haven't received it and that it can take up to a few weeks. They will completely look over my question. I am pretty much stuck waiting.
So I'll be applying to Lyft after this. I'm not even sure I want to bother with Uber any longer, as they just ignore me repeatedly, force me to contact them on twitter to get a response, and then cut and paste the same response that doesn't actually address any of my questions.
