ABOUT LOUIS VUITTON We never stop dreaming. We craft new realities. Our company is more than a name; it’s a mindset. We find balance in constant motion. The impossible triggers our creativity. Working together strengthens our passion. Since 1854, individuals at Louis Vuitton have shared the same spirit of excellence and reinvented their craft every day. Each career path is a true journey, fueled by emotion and achievement, desire and audacity. Today, in a context of strong growth, Louis Vuitton invites you to imagine your own journey by joining our teams. YOUR MISSION Louis Vuitton is looking for passionate and client-focused individuals to join our team in Puerto Banus as After Care and Repairs Specialist. The Repair Specialist is responsible for addressing and resolving issues with products sold by Retail store. They examine and diagnose client-reported issues and perform repairs on products, equipment, or devices to restore them to proper working condition, ensuring client satisfaction.

DUTIES AND RESPONSABILITIES

Product Diagnosis and Repair:

• Examine and diagnose issues reported by clients regarding malfunctioning or damaged products.
• Perform repairs on products, equipment, or devices to restore them to proper working condition.
• Utilize specialized tools and equipment to perform repairs efficiently and accurately.

Client experience and Communication:

• Communicate with clients to understand the nature of the issue and provide updates on repair progress.
• Collaborate with sales associates to address any product or service-related concerns.
• Ensure client satisfaction by providing timely and effective repair solutions.

Inventory and Parts Management:

• Maintain an organized inventory of repair parts and tools, ensuring availability for repairs.
• Order replacement parts as needed, following established procedures and budget guidelines.

Quality Assurance and Compliance:

• Adhere to company and industry standards for repair quality and safety.
• Document repair processes and outcomes, maintaining accurate records for future reference and analysis.

Product Feedback Reporting

• Gather and document customer feedback and product issues encountered during repairs.
• Communicate product feedback to the appropriate teams for further analysis and improvement initiatives.

REQUIREMENTS

You will succeed in the role if you possess most of the following skills and requirements:

• Priority Management
• Inventory Management
• Creative Problem Solving
• Quality Management
• Record Keeping
• Repair Techniques
• Document Generation
• Tool Management
• Compliance Testing
• Analytical Thinking
• Client Orientation
• Attention to Detail
• Immediate Availability
• Advanced English and Spanish Levels

ADDITIONAL INFORMATION

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. Around the world, our Maison is committed to ensuring a workplace that is founded on the principles of respecting differences and promoting inclusion.