Veterinary Receptionist

Sampson Park Vets \u007C Peterborough

Full-Time \u007C Permanent

Practice Highlights

• Purpose-built modern veterinary facility

• Endoscopy and laparoscopy equipment

• Exotics caseload

• Soft tissue and orthopaedic surgery services

• Ophthalmology referral work

• Convenient location near Peterborough and Stamford

• Supportive and experienced clinical and client care teams

How You’ll Make a Difference

General Responsibilities

• Welcome clients and patients to the practice

• Manage appointment bookings and diary scheduling

• Handle telephone and email enquiries professionally

• Process payments and maintain accurate records

• Support the veterinary and nursing teams with day-to-day practice operations

• Deliver exceptional customer service at every stage of the client journey

Working Pattern

• 40 hours per week

• Opportunity to work as one full-time position or two part-time positions

• 1 in 4 Saturday mornings, 8:30am–12:00pm

• No out-of-hours commitments

• Flexibility to provide holiday and sickness cover when required

You Might Be a Great Fit If...

• Excellent communication and interpersonal skills

• The ability to multitask and prioritise effectively

• A positive and professional approach to customer service

• Strong organisational skills and attention to detail

• The ability to work collaboratively within a busy team environment

• Previous veterinary practice experience would be beneficial but is not essential

• A genuine passion for working within the animal care industry

How We’ll Support You

• A key client-facing role within a supportive and collaborative practice team

• Clear career pathways with progression opportunities within client care and practice leadership roles

• Ongoing learning and development supported by experienced colleagues and practice teams

• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks’ annual leave plus your birthday off

• Increasing holiday allowance based on length of service

• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay

• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme

• Learning and development opportunities via the inspiring vet care Academy

• Pension scheme

• Discounted veterinary care

• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.