The job responsibilities outlined in this document are not exhaustive and may evolve over time and be reviewed according to business needs.

ROLE DESCRIPTION SUMMARY

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

• Collaborate with the Digital Experience, extended Product Development team and our internal customers to define and understand our ongoing initiatives, new features and individual user requirements.
• Actively participate in creating product development user stories, wireframes, prototypes, and user interface designs for each of the features submitted.
• Conduct market and user research to identify trends and opportunities.
• Collect and analyze customer feedback to continuously enhance the user experience
• Work closely with designers, developers, and other team members to ensure consistency in user experience across all products
• Assist in creating documentation, guides, training materials and development specifications
• Engage in data entry activities, metrics analysis and reporting on individual KPIs to internal customers
• Assist in Quality Assurance related activities, with focus on the on-time delivery of system releases
• Contribute innovative ideas and solutions to enhance the digital experience

COMPETENCIES

• Strong attention to detail and analytical skills
• Ability to adapt to dynamic work environments
• Collaborative spirit and ability to work collaborately as part of a team
• English (Fluent language for conversation, reading, and writing)

QUALIFICATIONS & EXPERIENCE

• Attending OR achieved degree in Business Administration, Design, Marketing, Computer Science, or related areas
• Some prior contact with Agile Methodology is desirable
• Intermediate knowledge on Microsoft Office 365 Tools
• Basic knowledge of UX/UI principles and a willingness to learn and deepen expertise in this area
• Exposure and deep interest in AI platforms used for rapid prototyping and assisted-development, such as Claude Code, ChatGPT CODEX, Lovable, Google Gemini, or similar is a plus
• Knowledge of design tools such as Figma, Canva, Miro, or similar is a plus

OTHER KEY REQUIREMENTS / COMMENTS

• First 15 Days:

• Orientation and Integration: Get to know the Cx team, PD colleagues, and internal processes.
• Initial Training: Familiarize with tools like SMP, FIGMA, MIRO, CANVA, and more.
• Basic UX/UI Knowledge: Learn fundamental methodologies.
• Contextual Research: Explore SMP products and project roadmaps.
• Review Past Designs: Analyze prior UX/UI projects.
• Assist with Minor Tasks: Support the team with smaller assignments.

• First 30 Days:

• Master Design Tools: Gain further proficiency in Canva, Figma, Miro, Azure DevOps.
• Journey Projects: Work on a supervised customer journey project, focusing on UI updates.
• Attend Team Meetings: Join discussions on ongoing projects and contribute ideas.
• User Feedback: Learn to collect and analyze user input for product enhancements.
• First 60 Days:

• Mid-Term Project: Present outcomes of the journey project, showcasing new user flows.
• User Testing: Participate in organizing and conducting user tests (Focus Groups).

• First 90 Days:

• Design Documentation: Collaborate on style guides and design specs.
• Story Creation and Review: Finalize Stories and Epics.
• Results Presentation: Share project results and improvements.
• Innovative Ideas: Continue contributing innovative concepts.
• Performance Evaluation: Discuss progress and set future goals in a performance evaluation with the supervisor.