About Deployed

Deployed is an established BPO firm specializing in workforce solutions. We partner with a range of globally minded businesses, from start-ups to large corporations across a range of industries.

Our expert team of recruiters at Deployed will work closely with you to create a career change that challenges, motivates, and excites you. We take the time to understand your ambitions to ensure an effective job match and place you in a business where you'll perform your best. You'll be supported at every step to ensure success- from job searching and placement to a robust onboarding process to ongoing HR, office, and IT support. Deployed is committed to offering you holistic support at every step to ensure you succeed, have the best work experience and a rewarding career.

Responsibilities

• Provide first line helpdesk support calls for Voice and Wireless/RF Clients
• Point of contact to customer email, call or via our ServiceDesk portal
• Check service/server resource statistics and logs
• Provide guidance over email or phone with end customer directly
• Conduct remote assistance to customer network
• Trigger escalation to appropriate L2 Staff
• Work with remote team members with troubleshooting problem

Requirements

• Strong customer service skills and ability to multi-task.
• Ability to quickly learn and expand knowledge in relevant processes and application as part of day to day.
• Excellent listening, oral, and written communication skills with strong interpersonal skills.
• Possess strong sense of teamwork, integrity, and positive attitude.
• Ability to prioritize and multi-task effectively.
• Strong analytical, troubleshooting, and problem-solving skills.
• 1-2 years technical customer support experience.

Work Arrangement

• Work Setup: Flexible Work Arrangement
• Work Hours: Monday to Friday, 6:00-8am flexi time, should complete nine (9) hours work including one (1) hour lunch break

Why you should join our team!

Leaves entitlement, HMO and life insurance upon hire!

Ready to take on the next challenge? If you’re looking for an organisation with outstanding career-development opportunities, amazing work-life culture, and comprehensive benefits crafted to support work-life harmony, you might be a perfect fit at Deployed!

At Deployed, we truly believe that our team is the core highlight of our brand. With our goal of being a top business partner for our global clients, we take it as a responsibility to build a diverse, inclusive, and growth-oriented work environment where employees of all backgrounds and lifestyles feel a sense of belonging, mutual respect, and kindness.

Pay: Php40,000.00 - Php45,000.00 per month

Work Location: Remote