CTC: 60,000 per month

Job Purpose

Lead and optimize day-to-day operations of the Facility Management Services (FMS) division in the assigned region while actively driving new business growth. Ensure high-quality service delivery, strong client relationships, operational efficiency, and achievement of revenue and profitability targets through effective leadership, process excellence, and strategic business development.

Key Responsibilities and Accountabilities

1. Operational Management

Oversee complete FMS operations including maintenance, housekeeping, security, landscaping, and allied facility services.
Develop, implement, and enforce standardized policies, SOPs, procedures, and quality & safety standards.
Track and analyse operational KPIs; identify inefficiencies and lead continuous improvement projects.
Ensure full compliance with statutory, health, safety, and environmental regulations through regular audits.

2. Client Relationship Management

Serve as the main point of contact for key accounts; deeply understand client requirements and expectations.
Partner with sales & service teams to create customized solutions and successfully renew/expand contracts.
Resolve complaints, escalations, and service issues promptly while maintaining high client satisfaction.
Conduct periodic client review meetings to gather feedback and uncover additional business opportunities.

3. Business Development

Prospect and acquire new clients in the Gujarat
Formulate and execute effective sales & business development strategies.
Perform market analysis to identify growth opportunities and monitor competitor activity.
Prepare compelling proposals, negotiate commercial terms, and close new contracts.
Build and leverage professional networks through industry events, referrals, and targeted outreach.

4. Financial & P&L Ownership

Prepare and manage the annual operating budget for the region/division.
Take full ownership of regional Profit & Loss (P&L) – revenue, costs, margins, and variances.
Drive cost optimization, improve resource productivity, and protect service quality.
Review and enhance pricing models, contract structures, and vendor commercial terms.
Deliver accurate financial reporting, forecasting, and insights to senior leadership.

Section IV: Knowledge, Experience & Skills

Educational Qualifications

Graduate in any discipline (Hotel Management / relevant field preferred) Master’s degree an advantage

Experience

Minimum 4+ years in operations management (facility management, hospitality, or related sectors preferred)

Key Competencies

• Strong leadership and team management • Excellent decision-making and analytical skills • Superior verbal & written communication • Client-centric approach with strong negotiation ability • Data-driven problem solving • Proficiency in MS Office, ERP, and operational reporting tools • Sound commercial & business acumen

Key Performance Indicators (KPIs)

New business revenue & client acquisition targets achieved
Client retention rate & satisfaction scores (NPS/CSAT)
Regional P&L – budgeted revenue, EBITDA/margin delivery
Operational cost efficiency & productivity improvement
Timely resolution of client issues (SLA adherence)
Zero critical safety / compliance violations
Successful execution of process improvements & cost-saving projects
Preventive vs. reactive maintenance ratio improvement

Typical Daily / Weekly Activities

Review daily/weekly operational dashboards and site performance reports
Lead team briefings and set daily/weekly priorities
Conduct client site visits for inspections, relationship strengthening, and issue resolution
Progress business development pipeline (leads, proposals, negotiations)
Monitor budget vs. actuals and initiate corrective actions
Coordinate with vendors and internal stakeholders for service delivery
Handle client escalations and follow up on action plans
Prepare MIS reports and senior management updates

Self-Image Required

Project a polished, confident, and client-focused professional image consistent with premium facility management standards:

Appearance — Well-groomed, business/formal attire appropriate for client meetings and site visits
Demeanor — Approachable, calm, solution-oriented, and responsive under pressure
Presence — Credible, decisive leader who inspires trust in teams, clients, and partners

Essential Personal Traits

High integrity and ethical conduct
Strong results orientation and target achievement drive
Proactive mindset with anticipation of issues
High energy level and resilience under pressure
Sharp commercial awareness and negotiation skill
Collaborative team player
Positive, solution-focused attitude
Adaptable to changing client & operational priorities
Creative thinking for process and business improvement