We are searching for a Senior Business Analyst with hands-on experience in digital transformation, particularly within eCommerce and CMS domains.

In this role, you will engage with multidisciplinary teams to deliver projects that support business growth and digital advancement. The right candidate excels at gathering requirements, shaping solutions, and ensuring project success in dynamic environments.

Responsibilities

• Lead the gathering and documentation of business requirements for digital transformation efforts, emphasizing eCommerce and CMS solutions
• Work with stakeholders such as internal teams, clients, and vendors to define business needs and translate them into technical and functional specifications
• Analyze processes, identify gaps, and design improvements to enhance digital workflows, customer experiences, and operational effectiveness
• Collaborate with Solution Architects, developers, UX designers, project managers, and product owners to ensure technology solutions meet business goals
• Review and document current systems, workflows, and data flows to identify opportunities for automation or enhancement
• Develop user stories, use cases, and acceptance criteria for Agile or Scrum projects
• Contribute to the digital transformation strategy, focusing on scalability, performance, and user satisfaction
• Assess risks and communicate the implications of changes to all relevant parties
• Organize and facilitate workshops, presentations, and meetings to collect feedback, align on objectives, and share progress
• Participate in testing phases to confirm that business requirements are met through User Acceptance Testing and Quality Assurance

Requirements

• Minimum of 3 years’ experience as a Business Analyst with a focus on digital transformation initiatives
• Direct experience with eCommerce platforms such as SAP Commerce, Magento, Shopify, CommerceTools, and CMS tools like Contentful, Contentstack, or WordPress
• Proven ability to lead requirements gathering for complex projects and produce clear, actionable documentation
• Strong knowledge of Agile or Scrum methodologies and experience working in Agile environments
• Advanced skills in data analysis to convert information into actionable insights
• Proficiency in business process modeling, including BPMN and workflow diagramming
• Excellent communication and stakeholder management skills for effective teamwork and project delivery
• Experience using tools like JIRA, Confluence, Azure DevOps, or similar for project management and collaboration
• Strong problem-solving skills and the ability to adapt quickly in fast-paced settings
• Proficient in English at B2+ level or higher, both written and spoken

Nice to have

• Bachelor’s or Master’s degree in Business, IT, Computer Science, or a related field for a strong educational foundation

We offer

• International projects with top brands
• Work with global teams of highly skilled, diverse peers
• Healthcare benefits
• Employee financial programs
• Paid time off and sick leave
• Upskilling, reskilling and certification courses
• Unlimited access to the LinkedIn Learning library and 22,000+ courses
• Global career opportunities
• Volunteer and community involvement opportunities
• EPAM Employee Groups
• Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn