We are currently seeking an IT Engineer to join our ever growing team.

Hybrid Technology Partners provide Managed IT Services, Cybersecurity solutions and Technology Consultancy. We are lead auditors in ISO27001, the Information Security Standard. We are headquartered in Limerick City and service clients nationwide, including Galway and Dublin.

• To provide initial helpdesk support for users of Hybrid Technology Partners IT platforms ensuring all calls are logged and resolved in a timely manner within a helpdesk environment AutoTask PSA using remote assistance, telephone support and or a site visit where applicable.
• To investigate, diagnose root cause and resolve IT-related issues while working with the end user, other staff and third-party vendors where appropriate.
• Taking ownership for the resolution of issues, monitoring progress and applying the escalation procedure when necessary.
• To ensure consistent delivery of high-quality services to all clients.
• Assist with agreed plans to install or upgrade items of hardware and or software on customer sites infrastructure installs and upgrades.

Key Skills and Experience

• At least 2+ years IT Administrator or equivalent experience.
• Knowledge and experience in Cyber Security and Framework, Confidentiality, Integrity and Availability.
• Strong experience in Microsoft 365 environment including Azure, Intune, Entra ID, SharePoint Online, OneDrive and Microsoft Teams.
• Microsoft experience with excellent knowledge of Windows 7, 10, Server 2008 R2, 2012 plus R2, 2016 and 2019.
• Excellent knowledge using and troubleshooting Active Directory, DNS, DHCP, Group Policy and Print Management.
• Excellent knowledge of VPN technologies and client VPN setup and configuration.
• Knowledge of routing on networks as a whole.
• Previous experience and good working knowledge of Remote Desktop Server Terminal Services, Remote Desktop Gateway and associated services.
• Excellent Customer Service Skills.
• Excellent communication skills and telephone manner with experience of setting expectations and communicating results.
• Excellent understanding of Ethernet networking and TCP IP stack.
• Experience with firewalls such as SonicWALL, WatchGuard and Cisco is a must.
• Fluent English both written and verbal.
• Experience and familiarity with virtualisation technologies such as VMware, Hyper V and KVM.
• Excellent troubleshooting abilities.
• A naturally logical thinker, a good planner, self-driven and motivated.

Desirables

• Any SQL and or Programming experience highly advantageous.
• Experience with Datto BCDR and SaaS highly advantageous.
• Azure and AWS experience hosting and inter-site connectivity.
• Experience of high availability and failover in a virtualised environment.
• Experience of ITIL.
• Microsoft, Cisco, Project Management, ITIL or other IT professional qualifications all advantageous.
• Seven-layer firewalling and advanced networking or infrastructure concepts highly advantageous.

Hours: Permanent, Full time, 09:00 to 17:30, Mon-Fri.

Start Date: Immediate.

Salary : Very Attractive.

Additional: Commercial Van with Fuel Card, Mobile Phone and Laptop