Onboarding & KYC Review

• Review flagged contractor onboarding cases, including KYC documentation, identity verification discrepancies, and incomplete or inconsistent submissions.

• Manage the queue of manual reviews generated by stricter compliance controls, applying sound judgment to approve, escalate, or reject cases.

Identity, Tax & Payment Compliance

• Review changes to legal identity and tax data submitted by contractors, assessing legitimacy and flagging anomalies.

• Investigate beneficiary and bank account setup issues, including name mismatches, duplicate account risk, and potential fraud indicators.

Ongoing Monitoring & Re-Verification

• Support re-verification workflows and in-life monitoring processes to ensure continued compliance throughout the contractor engagement.

• Track and act on regulatory or policy changes that affect active contractor relationships.

Cross-Functional Collaboration

• Partner with the CX team on contractor and client-facing communications related to compliance matters, while retaining ownership of all compliance decisions and determinations.

• Serve as the compliance subject matter expert in operational conversations involving contractor lifecycle issues.

Process Improvement & Product Feedback

• Identify recurring compliance issues and patterns across the case queue, and feed structured insights back to the Product team to drive automation and reduce manual review volume over time.

• Contribute to the development and refinement of internal compliance policies, playbooks, and decision frameworks.

• Excellent English is a must.
• Clear communication and strategic thinking, as we’re working with many people from all over the world, it’s important for us to communicate, quickly adapt and relay information in different ways.
• Time Management. You will need to be good at structuring your work day and tasks to make sure you accomplish all those things whilst maintaining a work-life balance.
• Collaboration: we love to work together with all sorts of different people in all sorts of different places. Everyone’s opinion matters to get the job done.
• Independence and autonomy: as we work, we’re naturally independent. As much as we’re connected, you will also need to use your own initiative to solve problems and get answers; this also means reaching out to us to get help or confirm a solution.
• Empathy: you need excellent people skills to connect and motivate yourself and others around you. You will use your empathic abilities to handle all sorts of conversations with multiple audiences.
• Motivation: we want our team to be passionate about our mission; we are looking for someone who enjoys the hunt and wants consistently exceeds the quota. Someone who is driven to win will be very successful in the role of a Senior Account Executive. Freedom of work applies not only to our customers but to ourselves.

• Startup environment. RemoFirst is an early-stage start-up. You have a voice and can influence and grow rapidly.
• Build & Scale From Scratch. Experience hyper-growth scale and help us build a great team of professionals worldwide that can help us achieve this ambitious vision.
• Work for a Market Leader. Scale a project that counts market-leading companies like Microsoft, Mastercard, and more as happy customers.
• Compensation and perks are great! Competitive compensation. Top-of-the-range work equipment. 100% remote work. PTO regulated by local statutory.
• Culture. We lead with respect, kindness, and the right to fail. We value hard yet smart work. Diversity and inclusion are part of our DNA. As we grow and evolve, we welcome your input to help us define our culture further.