Java Application Support Engineer

Do you enjoy building scalable Java applications while also ensuring systems remain stable and reliable in production environments?

Are you passionate about solving complex production issues, improving system performance, and driving reliability in cloud-based applications?

About the Role:

We are seeking an experienced Cloud Java Application Support Engineer to design, develop, and support scalable enterprise applications while ensuring high availability and operational stability in production environments. This role bridges development and operations, owning the full lifecycle of application features from design and development through deployment and ongoing support.

The ideal candidate will bring strong Java development experience combined with cloud technologies and production support expertise. This role requires collaboration with architects, DevOps, QA, and product teams to build resilient systems, resolve complex production issues, and improve overall service reliability.

This position plays a key role in maintaining application performance, reducing production incidents, and driving continuous improvement through proactive monitoring, root cause analysis, and engineering enhancements.

Responsibilities:

• Design, develop, and maintain scalable application features while owning end-to-end delivery from requirements through deployment.
• Participate in architecture reviews, design discussions, and code reviews to ensure high-quality, maintainable solutions.
• Develop and maintain applications using Java and modern frameworks in cloud-based environments.
• Troubleshoot, research, and resolve complex defects and inconsistencies across development and production environments.
• Provide 24/7 on-call production support on a rotating schedule to ensure system reliability and rapid service restoration.
• Respond to system monitoring alerts, escalations, and outages while driving quick resolution and service recovery.
• Analyze incidents and performance statistics to develop system availability and reliability improvement plans.
• Lead and coordinate teams during system or application outages and provide incident management support.
• Perform root cause analysis and implement preventative fixes at the code level to reduce recurring issues.
• Monitor system health and performance across applications and infrastructure.
• Collaborate with architects, peers, and vendors to design technical solutions for complex application issues.
• Guide and mentor junior developers and production support team members.
• Maintain and optimize server environments and system performance.
• Develop and maintain runbooks, deployment guides, and operational documentation.
• Participate in the full software development lifecycle including design reviews, code reviews, unit testing, and CI/CD pipeline management.
• Work closely with QA, DevOps, and product teams to ensure new releases meet production reliability standards.
• Act as a Subject Matter Expert (SME) for designated systems and applications.
• Communicate service disruptions to leadership and support damage control measures during outages.
• Deliver excellent support service to internal stakeholders and production support clients.
• Attend project meetings and contribute to project planning and operational readiness activities.
• Identify opportunities for operational and process improvements and drive implementation.

Requirements:

• Bachelor’s degree in Computer Science or a related field.
• 5+ years of experience working with cloud technologies such as Docker, Kubernetes, AWS, or Oracle Cloud.
• 3+ years of experience with Java development.
• Experience performing in-depth code reviews and improving code quality.
• Experience mentoring or guiding junior developers or support engineers.
• Hands-on experience with Spring Boot 3.
• 5+ years of experience working with Linux operating systems.
• 3+ years of experience with relational databases such as Oracle or MySQL.
• 3+ years of experience monitoring and optimizing Linux OS and system hardware.
• 5+ years of experience with scripting languages such as Shell, Perl, Python, or Ruby.

Preferred Qualifications:

• Experience working with Java 17 or newer versions.

Flexible Working

At Conduent, we value individuality and flexible working arrangements. In this role, you can expect:

• Hybrid work: Work in a way that allows you to work from home during portions of your week and also have time onsite to connect with other team members and business leaders.

Working for You

We offer perks and rewards designed to support you:

• Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.

• Retirement Savings: Robust programs to help you secure your financial future.

• Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.

• Career Growth Opportunities: Paths for advancement within a global organization.

• Paid Training: Learn while you earn with award-winning learning platforms.

• Paid Time Off: Competitive PTO packages to help you recharge.

• Great Work Environment: Join an award-winning culture that values diversity and inclusion.

Join Us:

At Conduent, we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us, you’ll find opportunities to:

• Bring your authentic self to work every day.

• Grow and thrive both personally and professionally.

• Make a meaningful impact with our clients, in our communities, and for the millions of people we serve.

With a large workforce across 24 countries, we’re proud to foster a truly global culture—one that supports well-being, values every contribution, and empowers our people to grow both personally and professionally.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is ($110,690-$143,750).