Job Description

Hybrid: for this position is required to be on site 3x/week

About the Role :
Join a dynamic environment supporting projects for past model parts within Customer Care & Aftersales (CCA). You will develop and implement solutions to drive revenue, ensure parts availability, and meet customer needs.

We are looking for a customer-focused professional who can deliver outstanding experiences and contribute to long-term customer loyalty.

What you will do (responsabilities):

• Manage engineering activities and support cross-functional projects to drive CCA retention and profitability

• Analyze and resolve service issues, engineering changes, and customer inquiries

• Identify opportunities for parts optimization (supersession and de-proliferation)

• Collaborate with internal partners (Supply Chain, Purchasing, Engineering, Quality, etc.)

• Support development of service strategies and subsystem service plans

• Build strong stakeholder relationships and represent GM in meetings

• Lead continuous improvement initiatives to enhance processes and business performance

Location : São Caetano do Sul /SP

Your skills and abilities (required qualifications):

• Bachelor of Science Degree in Engineering, with activated CREA

• Advanced English skills (writing, reading and speaking)

• Understand Math/Drawings/Prints/Specifications/GD&T.

• Project Management skills (team work, organizational, priority setting, problem solving,

• negotiating, innovation & cost mgmt.).

• General understanding of engineering theory, principles, automotive production process, and

• service strategy development.

• Proficient in the use of Microsoft Office products, E2, Part Finder, Part AID, Electronic

• Service Information, and Global Document Management

• Availability to work in São Caetano do Sul

What can you give a competitive edge (preferred qualifications):

• Strong customer focus with ability to respond quickly and accurately to suppliers and distributors

• Excellent communication and interpersonal skills; ability to work independently and collaboratively

• High analytical capability to solve complex problems

• Automotive service and manufacturing knowledge

• Experience with service parts release and change management (ERAPA)

• Familiarity with GM systems (GVDP, E2, GPDS, APM, TeamCenter, Service Publications)

• Knowledge of quality systems and production part release processes

• Intermediate Spanish

• Proficiency in engineering and computer tools

#LI-AS



GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need gm immigration sponsorship now or in the future.

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.



About GM

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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire .

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