SR. BUSINESS OPERATIONS MANAGER (STARLINK BRAZIL GROWTH)

The Sr. Business Operations Manager's role is to improve Starlink's key performance indicators (KPIs) at SpaceX, focused around omni-channel subscriber & revenue growth. The role combines data analytics with broader business planning, decision-making, strategy, and execution, directly supporting SpaceX's leadership. Business Operations is embedded in daily operations, supporting both near-term execution and long-term planning. Team members are expected to analyze data, provide recommendations, and lead cross-functional decision-making and implementation.

RESPONSIBILITIES:

• Monitor, analyze, provide strategic insights, execute, and improve vs. key performance indicators for the business (especially active subscribers, churn, sales, production, inventory, produce-to-activate, net promotor score, customer lifetime value, cost per unit, revenue, cost of sales, operating expenses, and capital expenditure)
• Lead onboarding of new channels, providing tools, analysis and insights to guarantee better possible performance from commercial collaborations
• Analyze market pricing dynamics and provide leadership with insights on elasticity and performance to sustain tempestive decision processes
• Identify initiatives for improvement of SpaceX's business outlook, including developing, tracking, and executing business initiatives with SpaceX's leadership
• Facilitate modeling and decision-making for program development trades and program ramp/sunset plans, including managing forecasting for Brazil on supply / demand, working with closely growth, sales, design, engineering, operations, logistics, finance, tax, legal, etc.
• Enable and accelerate go to market execution for programs post licensing and certification
• Proactively grow subscriber base to achieve targeted levels and report progress

BASIC QUALIFICATIONS:

• Bachelor's degree in engineering, business, mathematics, or economics
• 6+ years of professional experience in consulting, product management, operations, FP&A, banking, engineering, or entrepreneurship
• 4+ years of professional experience in Excel or programming

PREFERRED SKILLS AND EXPERIENCE:

• 10+ years of professional experience in consulting, product management, operations, FP&A, banking, engineering, or entrepreneurship
• Evidence of exceptional ability, especially within an ambiguous environment
• Quantitative dual degree in engineering field and economics or business field and/or equivalent professional experience
• Ability to read and interpret income statements, balance sheets, and cash flow statements
• Demonstrated success driving tangible impact/influencing within a broader organization
• Excellent analytical skills (e.g. Python, SQL, Tableau, Power BI, Power Query, Microsoft Office applications, Excel modeling, or similar data manipulation tools etc.)
• Strong written and verbal communication skills, particularly with senior business leaders
• Extreme sense of urgency and ownership
• Bias toward action and automation
• Strong interpersonal skills (examples: leading a student organization or working successfully in teams)
• Strong analytical and problem-solving skills with attention to detail
• Ability to work cross-functionally with different groups and teams
• Ability to work effectively in a dynamic environment with changing needs and requirements
• Ability to work independently and in a team, take initiative, and communicate effectively

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and weekends as needed
• Willingness to travel to customer sites, other SpaceX locations, and events as needed